Now Hiring: Bilingual Quality Assurance Representative – Remote Option Available! $17.00/Hour | Full-Time | Monday – Friday | No Weekends Are you fluent in English and Spanish and have a keen eye for detail? Do you enjoy reviewing customer interactions to ensure top-quality service? If so, Auto Repair Network is looking for a Bilingual Quality Assurance Representative to join our team! This is an entry-level role, perfect for someone with strong listening skills and a passion for ensuring customer service excellence. You’ll be reviewing calls across multiple departments—from activations to customer support and retention processes—making sure every interaction meets our company’s high standards. Why Work With Us? • $17.00 per hour – Competitive hourly pay • Monday–Friday schedule – No weekends! • Remote work option – Work from home with reliable internet • Full-time position – Stability & career growth opportunities • Supportive team environment – Be part of a company that values quality and improvement Responsibilities: • Review and evaluate customer interactions in English and Spanish • Ensure processes and quality standards are followed correctly • Provide constructive feedback to improve call quality compliance • Identify training and coaching opportunities for the team • Maintain detailed reports on call performance and trends Qualifications: • Bilingual (English & Spanish) – Fluent in both written & spoken communication • Detail-oriented – You notice small details that make a big impact! • Strong listening & analytical skills – Ability to assess and evaluate call quality • Intermediate computer skills – Comfortable navigating reporting tools & call review systems, able to troubleshoot common computer issues • Self-motivated & reliable – Ability to work independently in a remote setting • Time management skills • Strong internet connection Compensation: $17 hourly

• Review and evaluate customer interactions in English and Spanish • Ensure processes and quality standards are followed correctly • Provide constructive feedback to improve call quality compliance • Identify training and coaching opportunities for the team • Maintain detailed reports on call performance and trends