Job Description

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements

• Implements a continuous quality improvement process through the continuing review of operations and administrative systems

• Evaluates internal reports and provides all required monitoring documents

• Develops and implements continuous quality improvement processes

• Works with Project Director and Supervisors to develop and implement corrective action plans as needed

• Reviews customer survey data regularly

• Communicates effectively with management and staff, using good judgment and diplomacy

• Documents that case managers are performing timely and accurate case management activities in all required systems

• Ensures that performance reviews of caseload conform with State guidelines on all outlined indicators

• Provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance

• Performs other duties as assigned

Qualifications

• Associate's Degree in human services related field and two (2) years case management experience preferred or a satisfactory equivalent of education and experience

• Valid Driver’s license in good standing with current automobile insurance

• Directly related work experience in quality control or performance monitoring

• Familiarity with applicable federal, state and local laws and regulations

• Accustomed to complex, fast-paced and confidential work environment

• Excellent written and verbal communication skills

• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Additional Information

Equus Workforce Solutions is the WIOA Title I service provider in the PA CareerLinks, Northwest Region. We provide jobseeker and employer services in the PA CareerLink Centers and out in the community. The base office for this position is located in Erie, PA.

Information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.