Job Description
Full-Time
Pay Rate: $27 - $29/Hr + eligible for an annual bonus
** WHAT WE ARE LOOKING FOR** ****
The Quality Assurance Department division is responsible for all labor issues associated with warranty regarding the tankless water heater and boiler units. The ideal candidate for the Quality Assurance Technician position should have and demonstrate a strong team ethic and the ability to work autonomously under their own initiative, while taking direction from QA Lead. The post holder should have administrative experience with good communication skills and an aptitude for attention to detail.
Responsibilities:
- Daily Returns Spreadsheet report
- Research each returned unit using CIC/SAP
- Summarize Return Reason
- Physical Unit Return Inspection (Key Focus)
- Inspect and Test (when applicable) all units requested by Management Team and Tech Coordinator
- Create Individual Inspection report based on findings
- Document photos and report on server
- Follow up Technical Team as necessary
- Part Return Inspection (when necessary)
- Inspect all parts requested by Management Team and Tech Coordinator
- Create individual inspection report based on findings
- Document photos and report on server
- Coordinate shipment of parts returns to HQ
- Dispose/recycling of parts not required to be sent back to HQ
Requirements:
- Bilingual in Korean and English
- Advanced in Microsoft Office, specifically Excel.
- Extensive organizational skills, be able to prioritize tasks
- Effective time management and organizational skills.
- Able to manage productivity goals and quality standards.
- Excellent attention to detail.
- Ability to physically lift units with assistance up to 150 pounds in weight.
- 1-3 years of experience in an administrative field.
- Collaborate effectively within the department and cross-functionally
Preferred Qualifications:
- Four-year degree from an accredited college/university preferred.
- Ambition to grow and take on new assignments/skills as needed.
- Technical knowledge of tankless water heaters and boilers preferred
Benefits
- PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
- Employee-only premium covered at 100%, and dependent premium covered at 50%
- Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
- Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
- 10.5 Paid Holidays per calendar year
- Community Involvement Volunteer Day
- 401K Plan, 100% match on employee’s contribution, up to a maximum of 5%