Job Description

Position Summary & Objective

The Quality Manager oversees the organization’s Quality Management System (QMS) to ensure compliance with established industry standards and regulatory requirements. This role is responsible for monitoring quality performance metrics, conducting data analysis, and generating reports to drive continuous improvement initiatives across departments.

Essential Functions Performed by the Position

• Conducts regular audits and inspections to verify adherence to quality standards and identify opportunities for improvement.
• Leads efforts in continuous quality improvement by resolving issues promptly and communicating concerns to relevant stakeholders.
• Investigates complaints and deviations through comprehensive root cause analysis and documentation.
• Collaborates cross-functionally to design, implement, and refine quality control processes.
• Delivers training programs to team members on quality control procedures and improvement methodologies.
• Manages and addresses customer complaints related to product or service quality, ensuring timely resolution and follow-up.
• Continues to be informed on current industry trends, technologies, and regulatory developments to maintain organizational compliance.
• Supports the development and maintenance of Standard Operating Procedures (SOPs) and related documentation.
• Commit to work under company’s core values that include: a “One Team” mindset, open communication, continuous improvement, and a commitment to provide solutions to our customers
• Ensure adherence to health and safety guidelines as well as legal obligations
• Maintain a system for the identification, review, and disposition of non-conforming products and processes

Qualifications

Knowledge, Skills, and Abilities ****

• Strong understanding of ISO standards and certification processes (e.g., ISO 9001, ISO 13485, ISO 14001).
• Proficiency in root cause analysis tools and quality improvement methodologies (e.g., Six Sigma, PDCA, CAPA).
• Excellent analytical, organizational, and problem-solving skills.
• Effective communication and interpersonal skills to interact across all levels of the organization.
• Familiarity with quality management software and data analysis tools.
• Familiar with processes and procedures related to heavy steel cutting, welding, and machining operations
• Extensive experience with non-destructive testing including MT, PT, UT, RT, and Visual Inspection
• Extensive experience with Dimensional Inspection methods
• Proven experience in a quality management role
• Conscientious and responsible with a results-driven approach
• Numeracy and mathematics; Technical skills; Collaboration skills; Analytical skills; Adaptability
• People leadership; Time management; Critical thinking; Conflict resolution; Problem solving
• Effective communication; Priority management; Staff development; Managing performance; Interpersonal skills

Required Education and Experience

• Bachelor’s degree in Engineering or a related technical discipline.
• Engineering with experience in heavy manufacturing of fabricated, cast, and forged equipment
• Minimum of 5 years of experience in a quality assurance or quality control role within a regulated industry (e.g., manufacturing, steel, metal stamping, metal forming).
• Experience managing or contributing to a QMS and leading audit activities.

Additional Information

The benefits of joining our team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• health coverage for you and your family through medical, dental and vision plans
• a 401(k) plan in with a generous company match
• financial protection through disability, life, and accidental death & dismemberment insurance plans
• tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• a generous paid time off program in which the benefits increase along with your tenure with the company

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.

#IND1

Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.