Job Description

Location: Manchester, NH - Hybrid 3 days onsite

Are you a diligent professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced sales support environment and have experience in handling controlled substances and compliance processes? If so, this could be the perfect role for you.

About the Role

We are seeking a Quoting Executive to manage and complete inquiries from various channels, product sectors, and end-markets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations, supporting controlled substance inquiries, and ensuring compliance with all relevant import and export regulations. You will act as the intermediary between Demand Generation and Demand Fulfilment roles , working closely with sales, operations, and compliance teams to ensure a seamless customer experience.

Key Responsibilities

• Generate and manage quotations for LGC catalog products across various account types.
• Respond to customer inquiries regarding pricing, availability, and order processing.
• Work closely with account managers and inside sales to deliver best-in-class sales support.
• Ensure controlled substance orders are handled in compliance with existing guidelines, including import permits and export licenses.
• Track and report on customer support performance metrics (e.g., customer satisfaction score, response time, resolution rate).
• Promote and prioritize LGC-manufactured products in quotation requests for third-party items.
• Communicate professionally and courteously with customers via telephone, email, and Service Cloud.
• Maintain accurate customer and order records in IFS ERP and other relevant systems.
• Ensure compliance with supply chain processes as set by the Operations team.
• Actively promote the LGC Web-shop to drive direct customer engagement.
• Stay up to date with LGC Standards products and services , ensuring continuous learning and product knowledge development.

Qualifications

What We’re Looking For

• Sales-focused attitude with a strong understanding of quoting and order processing.
• Experience working in a sales, customer service, or quoting environment.
• Familiarity with CRM systems, supply chain process management tools, and ERP systems (especially IFS).
• Knowledge of customers in the pharmaceutical, biotech, food & beverage, forensics, environmental, and industrial sectors.
• Excellent communication skills , both written and verbal, with a professional telephone manner.
• Strong problem-solving skills and the ability to work under pressure to meet deadlines.
• High level of computer literacy , including Microsoft Office Suite.
• Customer-focused approach , both internally and externally.
• Ability to work as part of a team , providing support to colleagues when needed.
• An interest in Chemistry or Science would be a distinct advantage.
• Strong coachability and willingness to learn , including participation in training and mentorship programs.

Why Join Us?

• Make an Impact – Play a crucial role in supporting sales and ensuring customer satisfaction.
• Join an equal opportunities employer
• Flexible Working – Hybrid and remote options available to suit your lifestyle.
• Dynamic & Supportive Team – Be part of a collaborative, customer-focused environment.
• Industry Leader – Work for a company that sets the standard in reference materials and analytical standards.

If you’re looking for a role where you can combine sales support, compliance expertise, and customer engagement , we want to hear from you! Apply today and be part of our success!