Job Description

ESSENTIAL

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Supervise activities of stewards, pot washers, and night cleaning company to ensure proper utensil sanitation and storage
• Comply and assure compliance with all safety standards
• Monitor and comply with all loss prevention guidelines.
• Check banquet hallway, loading dock, and receiving area for cleanliness.
• Supervise and maintain the sanitation of kitchen, storerooms, hallways, dock and equipment.
• Work closely with Executive Steward
• All other duties of steward
• Help maintain par of china, glass, silver, and miscellaneous serving equipment
• Assist the chef in dishing out catered meals
• Train stewards as required
• Other duties as required.

Qualifications

• At least one year of progressive experience in a hotel or related field required.

• High school diploma preferred.

• Previous supervisory experience preferred.

• Long hours may be required.

• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

• Bilingual English/Spanish communication skills preferred

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

Additional Information

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.