Under the supervision of the Program Director, the Resident Advisor will onsite supervision and support to residents, as well as oversee the safety and security of the facility.

Essential Functions

o Facilitate all intakes for new residents, including collecting data, inspecting resident belongings, and orienting residents to house expectations and guidelines.

o Provide Residents with a list of house rules.

o Liaise with the housekeeper to ensure all rooms are clean, tidy and fully-furnished to accommodate residents needs.

o Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules.

o Ensure safety and security within the house at all times.

o Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience.

o Check in with Residents who are on-site to ensure Resident safety and welfare.

o Respond to resident complaints in a timely and professional manner.

o Assist with conflict resolution in coordination with Resident Case Manager, always aiming to maintain a fair, positive, and supportive culture.

o Sensitive and responsive to the cultural differences among the agencys client population

o Actively participate in a quality improvement project

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Competency Requirements

Must be able to work independently without constant supervision.

Basic computer skills including data entry.

Strong communication and interpersonal skills.

Effective problem-solving skills and ability to multi-task.

A collaborative, positive, and mature approach.

Knowledge of mental health and substance abuse preferred.

Education and Experience

High School Diploma or equivalent

Additional Requirements

Department of Justice/Fingerprint clearance (Live Scan)

Tuberculosis clearance

Proof of legal eligibility to work in the United States