Job Description

The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. They are responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation.

Energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.

ALL APPLICANTS WILL RECEIVE AN ONLINE ASSESSMENT IMMEDIATELY AFTER APPLYING. INCOMPLETE ASSESSMENTS WILL NOT BE CONSIDERED FURTHER FOR THIS POSITION.

BENEFITS

• Base Salary with Commissions 
• Health Insurance
• SIMPLE Retirement Plan (matching up to 3% by employer)
• Paid Holidays
• Bonus Opportunities
• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Weekends Off
• Holidays Off
• Team Building Activities
• Hands On Training

RESPONSIBILITIES

• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

REQUIREMENTS

• Prior Insurance Experience REQUIRED (3-5 years minimum). 
• Insurance licenses REQUIRED (Property & Casualty/Life Accident & Health).
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.