RMA Specialist (Root Cause Analysis and Process Improvement)

DirectPath is working with a rapidly growing client looking to add a great talent to their team as an Return Merchandise Authorization (RMA) Specialist and play a crucial role in ensuring seamless customer experiences. If you thrive on resolving discrepancies, optimizing processes, and achieving one-call resolutions, we want to hear from you! APPLY TODAY and INTERVIEW TOMORROW!

Responsibilities:

• Customer Support: Assist customers with RMA requests, answer inquiries, and educate them on processes.
• Process Improvement: Collaborate with management and project teams to identify gaps, design new processes, and develop performance measures.
• Root Cause Analysis: Investigate SLA shortfalls, collect data, and analyze performance metrics.