Job Description

We are seeking an Inside Sales / Customer Service representative to join our team! You will be responsible for fielding customer inquiries, order entry, provide support and problem solve.  A successful candidate will be a motivated individual with a high level of organization and expertise to support both Outside Sales Group and Customers.  Important qualities for this position include excellent communication skills, teamwork, attention to detail and understanding Customer Service.

DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

·   Order Entry

·   Follow up and closing orders

·   Resolve customer inquiries

·   Communication with customers via phone, email regarding questions, orders, shipments, return and product.

·   Management of order workflow including order entry into computer CRM system along with necessary steps included in the order process.

·   Support Outside Sales Group

·   Develop and maintain product knowledge

​Skills / QUALIFICATIONS:

·   Previous experience in sales, customer service, or other related fields

·   Familiarity with CRM platforms and Microsoft Office products

·   Ability to build rapport with clients

·   Strong organizational skills

·   Detail-oriented

Benefits:

·         Full Time

·         Medical, Dental and Vision Insurance Plans

·         401K Plan

·         Paid Time Off and Holidays

·         Salary commensurate with qualifications and experience

Company Description

Manufacturer’s Representative Company was established in September of 1990 to be a quality representative and warehousing group for marketable manufacture’s products in the Mid-Atlantic region. These products are being sold through the plumbing, wholesale distributors, designers, fabricators, and kitchen and bath dealers to the residential, commercial, hospitality and industrial markets. We have accomplished this through a network of contacts established with the wholesalers, contractors, designers, architectural and engineering firms. Our sales team has increased the total sales and market share for each line we represent yearly. Both our inside and outside sales team members are trained on all products. This enables our team to provide superior customer service and satisfaction. In achieving these goals and growing at a controllable pace, we have developed an excellent reputation in the industry. We continually reinvest into the business with tools such as SAP ERP software for CRM and sales opportunity tracking along with the additional personnel as growth continues. The combining of old and new philosophies keeps us moving forward. Our experienced sales team is constantly looking for new sales opportunities in the marketplace. Our excellent credentials and experienced staff have proven to be leaders in the market.