Summary

This is an in-office position, not a remote role. The RN Telehealth Facilitator is responsible for delivering telehealth services, offering high-quality care and support to patients during virtual medical appointments. The position requires strong clinical expertise, exceptional communication skills, and the ability to ensure a seamless telehealth experience for patients.

Essential Duties and Responsibilities

• Conduct virtual patient assessments and evaluations, ensuring accurate collection of medical histories and current symptoms.

• Establish rapport with patients to create a comfortable and supportive telehealth environment.

• Collaborate with healthcare providers to gather relevant medical information for diagnosis and treatment.

• Schedule and coordinate telehealth appointments, ensuring adherence to established appointment calendar.

• Educate patients on how to access and use telehealth technology, addressing any concerns or questions.

• Facilitate the start and end of telehealth sessions, ensuring all technical aspects are functioning correctly.

• Assist healthcare providers during telehealth sessions, managing medical equipment and relaying vital signs and patient data.

• Provide guidance to patients on self-examination or medical administration under the direction of healthcare providers.

• Act as a liaison between patients and healthcare providers, ensuring clear communication and understanding.

• Offer health education and counseling to patients, answering questions and addressing concerns regarding their condition and treatment plan.

• Collaborate with healthcare providers to create patient education materials and resources for telehealth appointments.

• Maintain detailed and accurate electronic health records (EHR) for telehealth encounters, documenting patient information, assessments, and recommendations.

• Generate reports on telehealth utilization and outcomes for analysis and improvement.

• Perform other duties as assigned.
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Qualifications/Requirements_**
• Valid and active Pennsylvania (PA) RN license.
• Minimum of 3 years of clinical nursing experience.
• Strong clinical assessment and patient interaction skills.
• Excellent verbal and written communication skills.
• Proficiency in using telehealth technology and video conferencing platforms.
• Demonstrated empathy and compassion when working with patients.
• Ability to work independently and as a part of a healthcare team.
• Experience with EHR systems.
• Familiarity with remote devices and telemedicine equipment.