Job Description

We are NOW offering work from home!!! Must be located in Utah.

Get cookin' and join our HelloFresh team!

HelloFresh is a revolutionary and exciting way to cook meals from scratch delivered right to your door. They are also the industry leader in meal- kit subscription services and continuing to grow!

Customer Care Agent Job Description:

ROI is searching for confident, self starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.

What Will I Be Doing?

• Answering phones, emails and live chat from customers

• Professionally responding to customer inquiries

• Assist customers in managing their HelloFresh subscriptions

• Providing customers with the HelloFresh service and product information.

• Identifying, escalating priority issues and reporting to high-level management.

• Following up on complicated customer interactions where required.

• Recording details of customer interactions (proficiently and accurately)

• Develop rapport with customers, with an upbeat and positive attitude

• Offer solutions- not excuses

What qualities do I have?

• Excellent customer service attitude.

• Ability to engage and tailor interactions with each customer, making their experience exceptional .

• Friendly, confident and a self-starter

• Strong verbal and written communicator

• Positive and quick troubleshooter

What qualifications do I need?

• Flexible schedule (Our shifts are during the hours: 7am-10pm Monday- Sunday)

• 1 year of customer service related experience (preferred)

• 1 year of call center (preferred)

• Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)

• Excellent grammar, punctuation and spelling (required)

What are the benefits?

• Health, dental and vision

• Employee advancement

• weekly drawing (gift cards, electronics etc)

• Free food, weekly

• Casual environment

• DailyPay Partner - get paid daily!

• 50% discount on your subscription to HelloFresh

Job Types: Full-time

Salary: $10.00 to $13.00 /hour

Keywords: customer service agent, representative, call center, full time, work from home, remote.

Company Description

Thank you for your interest in being part of the ROI Solutions team! ROI Solutions is one of the fastest growing customer management business process outsourcers with locations across the United States and internationally. Our rapid growth has created great opportunities for our employees, clients, and the many communities that we call home. With 4 locations across the globe, ROI Solutions is creating new opportunities daily: Opportunities for individuals to join a company where they can enjoy a successful career Opportunities to provide excellent levels of service to the clients we support and to thousands of customers daily Opportunities to become involved in their communities Whatever role or position you are seeking, we have challenging and exciting career growth opportunities waiting for you.