Springfield, VA - Salary Range 80-105k (TC/SCI Poly Required)

Job Brief

We are looking for highly energetic, TS-SCI cleared, IT professionals who are interested in joining our seasoned team of technologists. We are focused on driving significant enhancements in the efficiency and effectiveness of enterprise-wide IT operations and performing routine O&M for an IC agency. The program itself supports a broad range of IT enterprise services for end-users around the globe, with smaller project teams that focus on particular areas (i.e. Platform as a Service, Application Services, Cloud Computing, High Performance Computing, API Management, etc.). We are looking for hands-on professionals, team players, and engaged individuals who enjoy keeping up with the latest tech stacks and technology trends. We have positions open at all levels and in multiple geographies.

Basic Qualifications:

• TS/SCI clearance w/ CI poly
• You must meet one of the below combinations of education and RELEVANT experience to be considered:

Specific Duties and Responsibilities:

• Provide support for implementation, maintenance, and incident troubleshooting of IT systems
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working close with engineering teams and other stakeholders
• Install application software on end user device workstations via scripted install packages
• Inventory management of deployed software and end user devices
• Assist users in accessing and using IT systems
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Utilize a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and fulfill new requests
• Identify and execute process improvements and other enhancements that improve operational efficiency

Required Qualifications and Skills:

• TS/SCI Clearance w/ ability to obtain CI Poly
• Knowledge in one or more of the following areas: Workstations, Monitors, KVMs, Print, Fax, and Scan Support Services
• Excellent troubleshooting capabilities and strong communication skills
• Strong work ethic and attention to detail
• Strong organizational skills
• Strong writing skills (document creation and management)
• Strong time management skills and ability to work flexible schedules
• Ability to work independently on projects and/or tasks
• Ability to regularly stand and walk between buildings on a large campus
• Ability to move and lift computers, printers, monitors, and other hardware
• Experience with Windows 7, Windows 10, Citrix, SMS, and SCCM
• Technical understanding of Microsoft Office applications
• Team player willing to share knowledge and learn from others
• Enthusiasm and ability to adapt to new and changing technologies

Desired Qualifications and Skills:

• A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Thick & thin web-based applications
• ITIL v3 Foundations
• Technical writing

\#CJ