Job Description

We are thrilled to be adding a new Customer Service Representative, to our close-knit team, who is ready to provide reliable support to our amazing customers. This position will involve handling inquiries, replacement orders, modifications, and problems solving via phone and email. You will be working with a helpful, dynamic manager and team who strives for department success. We are looking for team player with a positive attitude who is personable and organized, to provide the high standard of care that RST customers have grown to expect.

Responsibilities:

• Maintain a positive, empathetic, and professional attitude

• Ensure customer satisfaction and provide professional support

• Handle inbound calls with some callbacks

• Provide customers with solutions when issues arise

• Communicate with customers via phone, email, and web portals

• Research product materials to answer related questions

• Process incident cases, replacement orders, and requests

• Take accurate notes of customer interactions, comments, and complaints

• Communicate and coordinate with teammates

Requirements:

• Comfortable using computers, including Microsoft Office products and websites

• Strong active listening skills and verbal communication

• High school diploma, general education degree or equivalent work experience

• Ability to reassure and de-escalate customers

• Ability to multitask, manage time, and prioritize

• Experience working in customer service

Schedule

• Full-time

• Monday-Friday 9am-5pm

• Major Holidays off

Perks

• Height-adjustable electric desk for standing and sitting

• Upbeat social atmosphere

• Holiday parties and activities

• Gym and showers on site

• Company snack bar

• Monthly team lunch

• Summer BBQs and potlucks

Company Description

About the Company: RST Brands® is an eCommerce company providing retail buyers with product design, development, overseas manufacturing, and domestic distribution services; allowing them to execute product strategies in the most efficient and cost-effective manner possible. We help our partners deliver the best value to their customers within our focus categories. RST Brands categories of focus include outdoor furniture, indoor living products & Wall Storage and Organization Systems (Flow Wall®). Our team of marketing and design professionals can help identify market trends and deliver products that meet target retails with maximum perceived value. RST Brands network of manufacturing and overseas production managers ensure integrity in production and strict quality control. We really value a family and friendly culture which put our employees and customers first. RST Brands is a global company with operations in China, Uruguay & Canada. Check out our websites at http://www.rstbrands.com & http://www.flowwall.com.