Job Description

Job Description

About Sola Salon Studios

Sola Salons is a wholly owned subsidiary of Radiance Holdings, LLC. It is the nation’s largest and fastest-growing salon studios franchise and was established in 2004 with the opening of the first-of-its-kind location right here in Denver. Now, with over 700 locations in the US and Canada, we provide 30,000+ salon professionals with premium, fully equipped salon spaces in which they own and operate individual boutique salons alongside the support and tools they need to succeed.

The Sola Home Office is located in Lakewood, CO and our Home Office Team is a group of ambitious, driven, and fun people who work hard and enjoy what we do. We are looking for people committed to serving our beauty professionals and who share our goal of empowering others to live their best lives.

Position: Franchise Operations Specialist

As the Franchise Operations Specialist, you will join our Training and Operations team to ensure the growth and success of our franchise partners. You’ll work directly with franchisees developing new locations to track and manage their progress, providing support and coaching along the way. The right person for this position is passionate about supporting other’s success, has a proven ability to communicate, is always organized and detail oriented and can assist in developing systems and executing processes in a dynamic setting.

Position Reports to: Vice President of Operations

Job Responsibilities

• Develop a keen understanding of Sola culture, operating procedures, and systems.
• Provide proactive support for new locations through the development and lease-up phases.
• Schedule regular calls/zoom meetings with franchisees who are developing new locations.
• Keep detailed records in our systems regarding updates and statuses as locations move through the development process.
• Ensure franchisees obtain information on how to achieve business excellence, including training and coaching on best practices and system standards throughout the development process.
• Assist in the development and execution of franchisee training programs including the annual conference.
• Work closely with Franchise Business Consultants and other members of the Training and Operations team by supporting them with various projects when needed.
• Work cross-functionally with other departments on various programs and initiatives as needed.

Skills/Qualifications

• 1 - 2 years previous experience in a customer-service, operations, support, or training role.
• Strong project management skills.
• Proven ability to coach, train, and support individuals and groups.
• Even-keeled, effective communicator (written and verbal).
• A team player with a great attitude who will take on challenges and adapt as needed.
• Flexible and able to balance competing priorities with limited supervision.
• Independently motivated – a true self-starter
• Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint.
• Comfortable learning CRM platforms like HubSpot and other technology.
• Experience in franchising a plus.

Benefits

Competitive benefit package includes health insurance, dental insurance, and vision insurance, a 401K plan, and paid vacation and holidays.

Compensation

The salary range for this role is $50,000 - $60,000 annually and is commensurate with experience. This is a salary exempt position. You may also qualify for a performance bonus based on company and individual performance; all bonuses are subject to board approval.