Water Restoration Technician
Position Summary / Purpose
Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of restoration services.
Principle Duties and Responsibilities
Effectively perform all restoration services the company offers (Note: Compensation levels will reflect the skill level of the Technician. Hourly rate increases as ability to perform water mitigation, mold, trauma scene, and fire damage certifications are added and evaluated.)
Communicate effectively with customers
Perform basic equipment maintenance
Perform basic vehicle maintenance
Inspect completed work
Complete technician’s daily log
Complete Work Orders
Complete appropriate restoration documentation
Additional Duties and Responsibilities
Maintain appearance and stock of appropriate tools, materials and supplies for company vehicles
Maintain inventory of related supplies
Decision Rights and Authority
Working Relationships and Scope
Performance Competencies
Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.
Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
Planning & Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
Technical – Is appropriately trained and/or certified and effectively performs all production work within the restoration division.
Quality – the individual demonstrates accuracy and thoroughness and monitors his / her own work to ensure quality.
Cleanliness – Ability to maintain cleanliness and safety standards established by the company for the warehouse and job-site.
Qualifications - Knowledge, Skills and Abilities
Education and Experience
High school (or GED) diploma.
Mathematical skills
Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.
Computer skills
Demonstrates basic proficiency in the use of computers, email and portable devices used to report and record daily activity.
Certificates, Licenses and Registrations
Certification in performing appropriate services: Water Mitigation, Mold, etc.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.
Working Conditions
The work of this position is predominantly carried out on the customer’s property. Employee will encounter facilities where standing water and sewage are present, heat or air conditioning is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.
Noise level in the work environment is usually moderate