Job Description

Job description

RESIDENTIAL SALES CONSULTANT (COMFORT ADVISOR)

As a member of our team, you will follow-up on pre-set qualified leads in a single-visit closing cycle with an average close rate of 45-65%, and initiate calls to generate sales. With a strong focus on customer service and a commitment to integrity, you will execute sales appointments and conduct assessments regarding energy efficiency and home comfort. The position will require an extensive survey of home/building/residence to determine appropriate HVAC needs, equipment, and system design, develop the sales proposal, make the sale and perform all applicable customer follow-up responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The successful candidate will be responsible for conducting a broad range of sales activities in support of the corporate business plan. Responsible for identifying, and acquiring new customers as well as developing, building and maintaining long-term customer relationships. Will serve as the leader of the sales process and ensure customer satisfaction.

• Provide knowledge and consultation to potential and existing customer to develop integrated HVAC system solutions for equipment needs. Serve as a resource professional to the installation, office and customer base.
• Conduct post-sale follow up to ensure all sales agreements have been satisfied to the customer’s complete satisfaction.
• Pricing all projects per the organization’s pricing plan and structure as directed by the sales manager.
• Monitor and track existing bids to bring to a successful conclusion.
• Act as a liaison between internal operations and customer to ensure seamless delivery of expectations and services.
• Other job duties as assigned.

POSITIONS REQUIREMENTS & EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma/GED or an equivalent combination of education and experience is required
• Minimum of two years of experience of demonstrated successful outside sales experience is highly desirable
• Must possess a valid driver's license and excellent driving record
• Excellent verbal, written and interpersonal communication skills is essential to this position to communicate with external and internal customers at all levels
• Excellent organizational and time management skills is required
• Ability to work independently in a team environment is required
• Must be available to work designated marketing events as needed
• Must be available night and weekends as needed

PAY & BENEFITS

• Company subsidized Blue Cross Blue Shield Health Insurance
• Company supplied handbook and HR support
• 401k retirement plan with match
• Health Savings Account
• Vision insurance
• Life insurance
• Dental insurance
• Paid Vacation
• Paid Holidays
• Advanced training opportunities
• Authorized time off

Company Description

Randazzo Heating and Cooling is a family-owned, Michigan-based company in operation since 1988. We have over 50 years of experience, and we are committed to bringing the absolute best heating and cooling solutions to Michigan residents. At Randazzo, we specialize in furnace and air conditioner repair and replacement along with indoor air quality solutions. Our installers are trained and certified to accomplish their daily tasks to an industry-leading standard. Randazzo Heating & Cooling® currently serves the entire Southeastern Michigan area with store locations in Macomb and Farmington Hills. Our experience and reputation prove that we will get the job done right, every time!