Job Description

Job description

CALL CENTER CUSTOMER CARE REPRESENTATIVE

Are you Awesome? Are you looking for a career and not a job? Are you ready to join the best team in town that was consecutively named in 2019, 2020 and 2021 Top Workplaces in Metro-Detroit?

We are looking for a dynamic superstar to help support our growing Teams in our Macomb, Michigan Headquarters! This is a great opportunity to support our sales, install and service teams. We have full time and part time openings.

If you have the following please apply!

• High school diploma or equivalent education
• Basic Microsoft office
• Ability to multi- task and manage multiple priorities
• Basic math skills
• Ability to work with a sense of urgency and detail
• Strong organization skills
• Effective communicator
• Team players that enjoys a team environment
• Ability to work overtime, weekends, and rotating schedules to complete work
• 1-2 years of customer service handling high call volume /Service Titan scheduling experience preferred

Pay & Benefits:

• Industry-leading hourly rates based on experience
• 401k retirement plan
• Health Savings Account
• Vision insurance
• Life insurance
• Dental insurance
• Paid Vacation
• Paid Holidays
• Advanced training opportunities are available
• Hours for the whole year
• We provide our team members with the necessary Personal Protective Equipment (PPE) to keep themselves and our customers safe.

Job Type: Full-time

Company Description

Randazzo Heating and Cooling is a family-owned, Michigan-based company in operation since 1988. We have over 50 years of experience, and we are committed to bringing the absolute best heating and cooling solutions to Michigan residents. At Randazzo, we specialize in furnace and air conditioner repair and replacement along with indoor air quality solutions. Our installers are trained and certified to accomplish their daily tasks to an industry-leading standard. Randazzo Heating & Cooling® currently serves the entire Southeastern Michigan area with store locations in Macomb and Farmington Hills. Our experience and reputation prove that we will get the job done right, every time!