Job Description

Our client doesn't want you to be ‘satisfied’ with your job. They want you to be curious, inspired, challenged, and most of all, excited about new possibilities. Are you driven by challenges? Like working in a "People First" environment? If so, this is the job for you!

JOB DESCRIPTION: The Customer Service Representative I, position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services. The CSR I must project a professional company image and provide superior customer service by corresponding with customers via any customer contact channels (60% customers/40% doctors offices)

• Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility
• Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
• Provide direction on the usage and benefits of self-service tools.
• Assist members with ongoing access to care by locating a network dentist or assignment to a primary care dentist.
• Appropriately route inquiries to the necessary departments or individuals when the resolution of the inquiry is beyond the span of control of this role.

Requirements:

• Call Center Experience
• Must have high-speed internet with a solid connection

Company Description

Randstad is the #1 staffing agency in the world. We partner with well respected organizations and Fortune 500 companies across the US. APPLY TODAY to learn how we can get YOU in front of the hiring manager! Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible.