Job Description

We are seeking a Customer Account Manager to join our team! You will resolve customer questions, act as the point of contact for issue escalations, offer solutions to drive company revenue and guide Service Level Agreement reporting

RESPONSIBILITIES:

• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of latest developments
• Create customer contracts to present to customers
• Maintain customer relationship for all services
• Create and maintain accurate, current SLA reporting
• Mine existing customer accounts for upcoming project work
• Assist the sales team with RFPs and daily customer transactions
• Review service calls
• Handle Customer case billing
• Assist PM team with customer projects

​QUALIFICATIONS:

• Previous experience in sales, customer service, or other related fields
• Familiarity with CRM platforms
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented
• Strong verbal and written communication skills
• Must be able to work independently as well as team environments

Company Description

Established in 2003, ReSource Point of Sale is a leading end-to-end POS solutions provider. We specialize in new and refurbished POS hardware, software, help desk, advanced exchange depot, implementation and more. We are a rapidly growing company looking to expand our team. Other Benefits include 15 Days paid Time off, 401k match, Medical, Dental, and Vision. Plus opportunities for overtime.