Job Description
Work Hours: Monday - Friday, 8:00 to 4:30pm or 8:30am to 5:00pm
The Reading Room Assistant reflects the mission, vision, and values of Northwestern Memorial HealthCare adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Reading Room Assistant works under the general supervision of a Department Administrator or Manager and is primarily responsible for minimizing interruptions and improving workflow that supports the physician's activities.
** Responsibilities**
- Assist with incoming and outgoing phone calls, and contacting support staff for any room or equipment.
- Greet physicians, nurses, technologists, and other health care team members who walk in the door, and direct them to the appropriate radiologist or answer their question.
- Answer all incoming phone calls, and direct these to the correct person (often outside our reading room)
- Take messages so that the appropriate radiologist can respond between cases
- Outgoing calls: make every effort to contact health care providers for our radiologists when needed.
- Load outside exams brought in on CD on an available workstation
- Keep extra supplies on hand.
- Communicate with other members of the health care team any problems related to maintaining the efficiency of the reading room.
- Answer the phone in a friendly and professional manner to ensure optimal delivery of customer service to patients, members, and co-workers on the phone and in-person using skills and abilities required for the age of the person being served.
- Handle challenging situations so that patient and organization needs are met.
- Minimize emotional situations and accommodate members when the organization has let members down.
- Ensure heath care team member receives proper written instructions.
** Competencies / Performance Expectations**
- Please refer to NM Performance Standard Competencies.
- Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
- Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues.
- Ability to effectively handle challenging situations.
- Ability to balance multiple priorities.
- Excellent verbal and written communication skills, especially in public speaking.
- Ability to use personal computers and select software applications.
- Ability to analyze data for decision-making purposes.
- Strong computer skills, including Microsoft Office, Outlook, and database entry.
- Ability to maintain a high degree of confidentiality.
- Ability to adapt to changes in the work environment, delays, or unexpected events.
- Demonstrates attention to detail and monitors own work for accuracy.