Real Estate Administrative Assistant

Team Kelli Lang RE/MAX Gateway

Real Estate Administrative Assistant

Anacortes, WA
Paid
  • Responsibilities

    We’re hiring a motivated real estate administrative assistant to join our growing team. This is an in-office position only in Anacortes, WA. The Office Assistant position is a full-time role, Monday through Friday, from 8:00 AM to 4:00 PM, focused on providing exceptional support to the team, clients, and office operations. Responsibilities include managing office communication, greeting clients, preparing marketing materials, organizing meetings, maintaining office cleanliness, coordinating celebrations, running errands, and assisting with social media and event planning. The role also involves updating client records, preparing closing gifts, and offering occasional personal assistance to the team leader. This position requires strong organizational skills, attention to detail, and a proactive attitude to ensure a welcoming and efficient office environment. This role requires attention to detail, excellent organization, and a proactive attitude to support the team and provide exceptional service to clients. Responsibilities: Client Communication: • Answer and manage the office cell phone, including maintaining contact lists and responding promptly to texts. • Check voicemail regularly and delegate calls or follow up with clients in a timely manner. Client Interaction: • Greet clients and associates upon arrival, and collect their names, phone numbers, and emails. • Offer beverages and provide buyers’ or sellers’ packets to new clients. • Notify Kelli of any walk-ins or calls during her absence. Marketing and Preparation: • Assemble Comparative Market Analysis (CMA) books and coordinate printing with Anacortes Printing. • Prepare and maintain inventory for buyer and pre-listing packets. Meeting and Office Organization: • Set up the conference room for Tuesday morning meetings, ensuring video, audio, and Zoom are ready as needed. • Keep the conference room clean and organized. Administrative Support: • Create and manage Zoom meetings and appointments as requested. • Add new lead contact information to Follow Up Boss (FUB), complete related tasks, and notify Kelli as needed. Office Maintenance: • Keep the office clean and organized by emptying trash, wiping surfaces, vacuuming, and decluttering. • Decorate for holidays and maintain seasonal aesthetics. • Order and stock water, coffee, sparkling water, and other office supplies in coordination with the admin team. Team Celebrations: • Organize birthday and work anniversary celebrations, including updating the office calendar, getting cards signed, decorating, and preparing gifts. • Plan monthly celebrations for team milestones and special dates. Errands and Deliveries: • Run errands such as delivering “thank you” and client gifts. • Prepare closing gifts (e.g., champagne/sparkling cider and restaurant gift cards) for Kelli’s clients. • Send congratulatory notes or gifts for special occasions like weddings or new babies as directed. Social Media and Content Creation: • Gather photos and videos for listings, meetings, community events, and local businesses, and post content to social media pages. Event Planning: • Collaborate with the team leader to organize team and client events, including quarterly gatherings and the annual appreciation event. Program Proficiency: • Master and support all office programs, assisting the admin team as needed. Additional Tasks: • Use Google Chat for communication and maintain company email. • Prepare and deliver bootie baskets to clients, manage lockboxes, and handle post-closing pickups. • Provide occasional personal assistance for Kelli upon request. • Complete other tasks assigned by management and Kelli Lang. Qualifications: • Real Estate, Title and Escrow, or Banking experience preferred • Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities • Positive attitude and a great team player • Technologically savvy: basic knowledge of Microsoft Office Word and Excel programs, Google Drive, Gmail, CRM programs, and filing systems with the ability to learn new programs quickly and troubleshoot common issues • Willingness to maintain discretion and confidentiality • Creative problem-solving & critical-thinking skills • Able & willing to learn the tasks of other office employees to fill in and help out when needed • Prior experience in the real estate industry or as an office manager • Possesses a basic understanding of Microsoft Word, Excel, PowerPoint, and customer database systems • Great written and verbal skills • Candidates are required to have a high school diploma or GED Compensation: $19 - $20 hourly

    • Client Communication: • Answer and manage the office cell phone, including maintaining contact lists and responding promptly to texts. • Check voicemail regularly and delegate calls or follow up with clients in a timely manner.Client Interaction: • Greet clients and associates upon arrival, and collect their names, phone numbers, and emails. • Offer beverages and provide buyers’ or sellers’ packets to new clients. • Notify Kelli of any walk-ins or calls during her absence.Marketing and Preparation: • Assemble Comparative Market Analysis (CMA) books and coordinate printing with Anacortes Printing. • Prepare and maintain inventory for buyer and pre-listing packets.Meeting and Office Organization: • Set up the conference room for Tuesday morning meetings, ensuring video, audio, and Zoom are ready as needed. • Keep the conference room clean and organized.Administrative Support: • Create and manage Zoom meetings and appointments as requested. • Add new lead contact information to Follow Up Boss (FUB), complete related tasks, and notify Kelli as needed.Office Maintenance: • Keep the office clean and organized by emptying trash, wiping surfaces, vacuuming, and decluttering. • Decorate for holidays and maintain seasonal aesthetics. • Order and stock water, coffee, sparkling water, and other office supplies in coordination with the admin team.Team Celebrations: • Organize birthday and work anniversary celebrations, including updating the office calendar, getting cards signed, decorating, and preparing gifts. • Plan monthly celebrations for team milestones and special dates.Errands and Deliveries: • Run errands such as delivering “thank you” and client gifts. • Prepare closing gifts (e.g., champagne/sparkling cider and restaurant gift cards) for Kelli’s clients. • Send congratulatory notes or gifts for special occasions like weddings or new babies as directed.Social Media and Content Creation: • Gather photos and videos for listings, meetings, community events, and local businesses, and post content to social media pages.Event Planning: • Collaborate with the team leader to organize team and client events, including quarterly gatherings and the annual appreciation event.Program Proficiency: • Master and support all office programs, assisting the admin team as needed.Additional Tasks: • Use Google Chat for communication and maintain company email. • Prepare and deliver bootie baskets to clients, manage lockboxes, and handle post-closing pickups. • Provide occasional personal assistance for Kelli upon request. • Complete other tasks assigned by management and Kelli Lang.