Seeking a talented professional to head a call center team in the real estate industry. Looking for a dynamic and innovative individual to capitalize on this exceptional opening. Responsibilities involve supervising and guiding internal sales staff. Full-time role based in our Fresno, CA office. Major tasks involve overseeing inbound calls from clients across the nation and the globe. Responsibilities: • Lead and oversee a team of Real Estate ISAs in Fresno, CA, US, ensuring effective communication, scheduling, and performance evaluations. • Recruit and onboard skilled ISAs based on their sales expertise and credentials. • Develop and implement training programs dedicated to enhancing call quality, script handling, and objection management for ISAs. • Utilize dialers and relevant applications to support call operations and improve scripts. • Supervise call quality, offer constructive feedback, and identify areas for improvement. • Provide personalized feedback and address ISA concerns through regular interactions. • Present insights and updates during management meetings. Qualifications: • The ideal candidate should possess at least 4 years of experience leading a team in a Real Estate Call Center setting, specifically focusing on mentorship roles. • Comprehensive knowledge of real estate markets and a proven track record of effectively engaging potential buyers are essential for this role. • Strong communication skills, especially in phone sales, are crucial to showcase robust leadership abilities. • A positive, goal-oriented attitude, combined with the capability to motivate team members, is essential for success in this role. • Excellent problem-solving skills and a knack for innovative thinking are vital qualifications. • Proficiency in using tools like Google Sheets, Slack, and various management systems is required. • Demonstrated ability to quickly address issues in a fast-paced work environment is a key attribute. • Fluency in English is a must, while proficiency in Spanish would be advantageous for this specific position. Compensation: $50,000 - $80,000 yearly

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• Lead and oversee a team of Real Estate ISAs in Fresno, CA, US, ensuring effective communication, scheduling, and performance evaluations. •
• Recruit and onboard skilled ISAs based on their sales expertise and credentials. •
• Develop and implement training programs dedicated to enhancing call quality, script handling, and objection management for ISAs. •
• Utilize dialers and relevant applications to support call operations and improve scripts. •
• Supervise call quality, offer constructive feedback, and identify areas for improvement. •
• Provide personalized feedback and address ISA concerns through regular interactions. •
• Present insights and updates during management meetings.