Seeking an experienced professional to lead a call center team within the real estate sector. In search of an energetic and creative individual to make the most of this fantastic opportunity. Responsibilities include managing and providing direction to internal sales personnel. This is a full-time position located in our Fresno, California office. Key responsibilities include supervising incoming calls from clients nationwide and globally. Responsibilities: • Lead a team of Real Estate ISAs in Fresno, CA, US, ensuring effective communication, scheduling, and performance evaluations. • Recruit skilled ISAs with sales expertise and credentials. • Develop training programs to enhance call quality, script handling, and objection management for ISAs. • Use dialers and applications to support call operations and improve scripts. • Supervise call quality, provide feedback, and identify areas for improvement. • Offer personalized feedback and address ISA concerns through regular interactions. • Present insights and updates during management meetings. Qualifications: • The ideal candidate should have a minimum of 4 years of experience in leading teams within a Real Estate Call Center environment, with a focus on mentoring roles. • In-depth knowledge of real estate markets and a proven history of effectively engaging potential buyers are fundamental requirements for this position. • Exceptional communication skills, particularly in phone sales, are essential to demonstrate strong leadership capabilities. • A positive, goal-driven attitude, coupled with the ability to motivate team members, is crucial for success in this role. • Strong problem-solving skills and a talent for innovative thinking are key qualifications. • Proficiency in utilizing tools such as Google Sheets, Slack, and various management systems is mandatory. • Demonstrated capacity to swiftly address issues in a fast-paced work setting is a valuable attribute. • Fluency in English is necessary, while proficiency in Spanish would be beneficial for this specific role. Compensation: $50,000 - $80,000 yearly

• •
• Lead a team of Real Estate ISAs in Fresno, CA, US, ensuring effective communication, scheduling, and performance evaluations. •
• Recruit skilled ISAs with sales expertise and credentials. •
• Develop training programs to enhance call quality, script handling, and objection management for ISAs. •
• Use dialers and applications to support call operations and improve scripts. •
• Supervise call quality, provide feedback, and identify areas for improvement. •
• Offer personalized feedback and address ISA concerns through regular interactions. •
• Present insights and updates during management meetings.