The Seasonal Client Support Associate supports the district with a variety of duties to include greeting clients, scheduling appointments, and marketing to local business. The position coordinates client flow and assists in preliminary data entry and document collection to support an efficient and positive tax preparation experience. This position has access to and regularly works with information of a sensitive, highly confidential nature. This position promotes the Jackson Hewitt brand through the delivery of superior customer service. Flexible Schedules Available:
Day shift , Night shift , Weekends , Weekdays
Full-time or Part-time What you’ll do here:
Greets all potential clients with a friendly and professional demeanor.
Engages in conversation with potential clients to share information about Jackson Hewitt’s services and promotions.
Quickly and accurately verifies and enters customers’ personal and Form W-2 information into Jackson Hewitt’s proprietary software.
Assists with scheduling tax preparation appointments.
Monitor client flow at the location and keeps clients engaged during periods of wait time.
Monitor client activity and takes initiative to answer phones and resolve client issues.
Meets set-up deadlines to ensure office locations meet brand/marketing appearance standards in time for office openings.
Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
Assist leadership in marketing and recruitment efforts, as needed. Skills you’ll bring for success:
Good interpersonal and communication skills.
Demonstrated ability in working in a high-volume retail environment preferred.
Basic knowledge of computer functions required to include setup of office computer systems and the ability to troubleshoot issues.
Customer service or sales experience preferred.
Reliable transportation and a valid driver's license and insurance preferred.
High School Diploma/GED, or equivalent related business experience preferred.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.