Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

About Us:

CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster. Our customers love our attention to detail and dedication to quality, and our employees love working in a supportive and collaborative environment. Please come join our team!

About the Role:

We are looking for an outgoing and organized Receptionist/Customer Service representative to join our CRDN team. This role requires exceptional customer service skills as the first point of contact for our customers in the office and over the phone. The candidate must be highly organized, able to multi-task, and have great written and verbal communication skills.

Responsibilities:

Greet and assist customers in a professional and friendly manner

Maintain the front desk area

Answer phone calls and transfer to the appropriate person or department if you are not able to solve their need

Solve customer service issues utilizing provided programs and applications

Handle customer inquiries and provide appropriate information

Flexibility to be able to move between activities and duties quickly if priorities change

Assist with general office tasks such as preparing job folders, printing delivery reports and scheduling deliveries

Manage incoming job alerts for the Houston territory

Requirements:

Excellent communication and interpersonal skills

Administrative skills to be able to use basic computer programs including Microsoft Office and restoration programs such as Xact Analysis, Xactimate, T&M is a plus

Time management skills to be able to prioritize activities, especially when there is a high volume of tasks

1-3 years previous experience in customer service and receptionist role preferred

Ability to multitask and prioritize tasks in a fast-paced environment

Professional and courteous demeanor

Bilingual a plus