Receptionist/Greeter Carlsbad Ford

Carlsbad Ford

Receptionist/Greeter Carlsbad Ford

Carlsbad, NM
Full Time
Paid
  • Responsibilities

    Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

    Qualifications Education

    High school diploma or the equivalent.

    Other

    Ability to read and comprehend instructions and information.

    Professional personal appearance.

    Excellent communication skills.

    Ability to meet company's production and quality standards.

    Physical Requirements Surroundings

    spend time indoors in air-conditioned areas.

    Sitting

    on a regular basis

    for prolonged periods

    Standing

    infrequently

    Walking

    on a regular basis

    Bending, twisting and/or stooping

    infrequently

    Kneeling and/or Squatting

    infrequently

    Lifting

    25 lbs to 50 lbs

    infrequently

    Reaching and/or lifting overhead

    infrequently

    Climbing

    stairs

    Repetitive hand/finger movement

    on a regular basis

    Grasping/grabbing with hands

    on a regular basis

    Pushing and Pulling

    infrequently

    Expectations General Expectations

    Performs assigned duties in an ethical and professional manner, ensuring maximum customer satisfaction. Greets showroom customers and determines the nature of their visit. Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly, and efficient manner. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Complies with all governmental rules and regulations such as OSHA, GLB Act, Privacy Act etc.. Maintains a professional appearance. Other duties may be assigned.

    Job-Specific Expectations

    Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership. Other duties may be assigned.