Receptionist/Kennel Technician

Front & Back Office

The Dog House (TDH) Office Receptionist/ Kennel Technician is the first point of contact for clients and employees. The dual role is responsible for the Front Desk and Kennel Technician responsibilities.

Duties and Responsibilities: Receptionist:

Creates a welcoming environment by greeting guests, answering phone calls, scheduling reservations and appointments, directing visitors, and taking messages for employees

Becomes proficient in TDH Pet Exec software to include the following tasks:

Creates new client profiles

Updates client information when needed:

Contact information

Emergency Contact

Credit Card on file

Primary Veterinarian

Vaccination records for each client pet and ensures they are up to date prior to confirming any reservation

Ensures all clients have completed the Customer agreement form

Completes client check in and check out

Takes complete inventory of client/pet items left with the dog house in Pet Exec to print on the run card

Documents each pet’s health/behavioral concerns including incidents occurring during the boarding stay or while attending daycare, grooming services

Documents feeding instructions provided by client

Solicits and adds services to boarding reservations

Creates/prints reports i.e., Services for next day, Med Charts, doggy day care report card

Creates wellness charts for incoming boarding reservations

Creates paper collars for incoming reservations

Communicates with clients in a professional manner over the phone, via text, email, answering all questions related to services, pricing, discounts, etc.

Takes customer complaints or issues and pass them on to the appropriate parties

Organizes and files company documents both electronically using TDH Google Drive and the paper filing system

Maintains the Front Office

Sweeping and mopping the floors as needed

Keeping the reception desk neat and orderly

Watering in and outdoor plants

Cleaning windows

Dusting ceiling fan and reception desk etc.

Taking out front desk garbage to onsite dumpster

Ensure office supplies are in stock requesting reorders at par levels

Provides support for all staff when necessary

Communicates professionally via walkie with staff

Adheres to all company policies and procedures

Kennel Technician/Animal Care:

Monitor animals and immediately report health or behavior abnormalities to Manager or Owner.

Provide adequate food and water to pets following owner guidelines.

Walk dogs, monitor doggy day care or one on one fetch services.

Rotate to dogs to outside kennels twice a shift for potty breaks.

Perform animal bathing (brushing, de-shedding, drying).

Perform internal and external anal glands.

Preform nail trimming and dremeling.

Administer oral medication and give vaccinations to animals.

Assist with animal intake, weighing, evaluation and treatment.

Create and maintain necessary animal records, perform data entry into Gingr.

Transport animals for veterinary care or surgery.

Able and willing to work holidays and weekends.

Facility Care

Follow established disease control protocols to daily clean, disinfect and maintain all kennel floor walkways, pets spaces and general areas.

Sweep, mop and disinfect floors on a daily basis.

Deep clean all Mason Kennels, including tops and bottoms of cages, intake and isolation areas on a regular basis.

Operate laundry equipment, fold laundry and wash dishes.

Restock cleaning areas with supplies and equipment.

Clean and maintain the daycare yard and outdoor common areas, including weed pulling and lawn maintenance.

Key Results Area

All animals in The Dog House's care are treated humanely, which can be measured by their lowered level of stress and maintained health.

Facility and common areas are maintained clean and organized; staff, public and volunteers can easily find what they are looking for, public has a pleasant experience in our facility.

Teamwork–positive, cooperative work environment is maintained. Daily goals are accomplished by relying on each other’s help. Intake and medical information in PetExec is accurate and up to date.

Supervisory Responsibilities

This job has no direct reports.