Answer telephone; determine nature of call and direct caller to appropriate individual or department.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Writes reports of nightly activities or irregularities, such as equipment or property damage, theft, of unauthorized persons, or unusual occurrences.
Escort individuals to specified locations and to provide personal protection.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Knowledge of emergency and disaster procedures of the facility. Able to locate the nearest exits, to understand and respond to written or oral instruction in case of an emergency.
Must be sure front door is locked when not at front desk
Report all unsafe/hazardous conditions to your supervisor immediately.
Maintain confidentiality of all pertinent resident care information to assure resident rights are protected.
** Requirements**
Must possess, as a minimum, a high school grade education or its equivalent.
Must be able to read, write, speak, and understand the English language.