Benefits:

Company parties

Opportunity for advancement

Paid time off

Training & development

Job description

Brief Overview

High-end siding home improvement company seeking to Immediately fill FULL TIME position working from our office in West Babylon. We are currently looking for one person that can join our fun and exciting team. Hours are Mon.-Sat. (40 hours per week) with the occasional event or expo. We are a flexible and accommodating company, as any of our employees will tell you. We're located in West Babylon, NY. just off of Sunrise Highway.

Necessary Skills:

Organized

Excellent phone communication skills

Computer and Data entry

Appointment setting with a good geographic knowledge of long island

Organized filling

Preparing reports and detailed spread sheets

Some sales knowledge a plus

Experience working with CRM (Customer Relationship Management) Systems

Not afraid to learn new things

Be fun to work with!

Can work independently

Detailed job description

Inbound phone responsibilities:

Answering phone and message taking

Forwarding incoming calls to the proper person in our company

Taking detailed messages and ability to screen for spam calls

Properly scheduling of inbound leads both geographic and time wise

Putting out "fires" & ability to detect issues before they happen. Either over the phone, email or anything else.

Remember this might be the first experience that a lot of customers will have with us so while these aren't earth shattering responsibilities they are very important.

Clerical and data-entry and Database Management responsibilities:

Sending out pre-positioning letters

Sending out congratulations letters when jobs are sold

Inputting all customer correspondence into our 3rd party CRM/database

Attaching invoices into CRM/database

Attaching labor cost into CRM/database

Producing different reports using CRM/database

Online:

Scheduling customer video testimonials in front of their house or in backyard and posting on social media.

Coordinate with web designer and SEO company (that we have on retainer).

It's imperative for our growth and to display our customer satisfaction and overall sentiment of the company that you encourage/push customer reviews.

Contact HAPPY customers and get them to review us on sites like: Google Local/Maps, Facebook, Houzz, Porch

Communicate with our internet marketing team and help develop marketing campaigns

Job Type: Full-time

Salary: $25 per hour

Schedule:

M-F day shifts during the week (no nights)

Every other Saturday 10am-3pm

Experience:

Microsoft Office: 2 years (Preferred)

Work Location:

One location

Typical start time:

9AM

Typical end time:

4AM