Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Summary/Objective

The Receptionist at OPTI is one of the first business contacts a patient will meet and often the last person they speak with as they walk back out the door after an appointment. It is an expectation that the Receptionist maintain a calm, courteous and professional demeanor at all times, regardless of the visitor’s behavior. Some personal qualities that a Receptionist is expected to have in order to do the job successfully include: attentiveness, a positive attitude, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, and dependability.

Essential Duties and Responsibilities:

Core duties and responsibilities include, but are not limited to the following:

Greet all clients and patients

Answer visitor inquiries about OPTI and its programs and services

Answer phones; determines purpose of callers, and forwards calls or relays messages to appropriate personnel or department.

Schedule appointments and ensure appropriate information is collected from new patients and all forms are signed.

Communicate with patients to ensure that progress evaluations are done in a timely manner for their doctor’s appointments

Collect all co-pays, co-insurance, deductibles and balances owed at time of service and log into the Over the Counter collections spreadsheet.

Make certain that all prescriptions are current and in the patient chart.

Upload all patient information into the appropriate account.

Prepare files for new physical therapy clients

Enter new patients in the computer accurately

Collect insurance information from new patients and verify benefits prior to their initial evaluation.

Give new patients a reminder call the day before their appointments

Maintain dependable and consistent communication with all levels of employment

Copy reports and fax or give Patient Satisfaction Survey’s to marketing director to distribute to appropriate parties.

Record all referral sources for all new patients.

Call current patients who are not scheduled and track all patients effectively

Call No Shows within 10 minutes of appointment time.

Close patient files once patient is discharged by recording all details appropriately.

Maintain and record Front Office statistics

Minimum Qualifications:

High school diploma or equivalent.

One year of health care experience required.

Efficient in the use of standard office equipment, data entry, typing, 10-key skills, and alpha/numerical filing.

Basic knowledge HIPAA and OSHA Compliance

Essential Functions (Physical):

Regular and predictable attendance is an essential job function.

Majority of the shift is spent sitting.

Frequent reaching, stooping and twisting when filing, accessing records and answering telephone

Ability to lift up to 25 pounds.

Read a variety of printed and handwritten materials, computerized reports, manuals, and correspondence.

Communicates with patients, physicians, families and co-workers in person and on the telephone.

Work Environment:

Orthopedic Physical Therapy Institute operates in a professional office environment. Days and hours of work are conducted Monday thru Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Orthopedic Physical Therapy Institute has multiple locations and travel may be required.