Job Description

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Position Description Summary

Recreation Camp Counselors are primarily responsible for Inspiring Member Happiness by delivering a high level of service for the successful operation of summertime Aquatics Kids Camps and other family-orientation recreational activities.

Role & Responsibilities

• Create a memorable experience for all Members, Guest Members, and Guests, continually providing excellent customer service with a high level of professionalism and hospitality

• Assist with the execution of Kids' Camp activities and programs, ensuring a variety of engaging, fun, and interactive hands-on experiences

• Ensure that all Members, Guest Members, and Guests receive immediate attention upon arrival/check-in, remembering to be welcoming, smile, make eye contact, and to use their name in conversation

• Assist all Members, Guest Members, and Guests with any requests or accommodations, Saying Yes to every Member, every time

• Respond to any emergency situations accordingly, following set procedures and protocols

• Facilitate recreation activities, fun games, casual sports, and other engaging exercises, creating a fun and engaging experience for all Members, Guest Members, and Guests

• Assist in creation and revision of recreation activities, providing feedback on which activities are the most successful/have the best Member engagement

• Adhere to all health and sanitation codes and guidelines at all times

• Maintain the cleanliness of the Aquatics, Kids' Camp, and Recreation areas

• Promote a fun and relaxing atmosphere, responding to all requests in a timely and professional manner with hospitality and enthusiasm

• Project an upbeat and positive attitude with a good work ethic at all times

• Advise management of any complaints as soon as they occur, all while confidently solving Members', Guest Members', and Guests' problems whenever possible

• **Complete all opening, side, & closing duties, as instructed, completing required daily checklists **

• Be knowledgeable about Club events, promotions, offerings, hours, general activities, and closures, providing Members, Guest Members, and Guests with helpful information

• Assist with the cleanliness of the Aquatics and Kid's Camp areas, adhering to all club standards

• Be detail-oriented and able to prioritize in a fast-paced environment

• **Smile, Be Nice, Say Yes, & Solve Problems **

• Be an Ideal Team Player who is Humble, Hungry, and People-savvy

• Work as a Team, Be a Leader, and Inspire Happiness

• Operate within all guidelines, policies, standards, and constraints as established by the Club

**Qualifications & Education Requirements **

• Must be comfortable working outdoors in coastal summer weather and temperatures
• Must be comfortable interacting with children of all ages as well as adults
• Must possess follow-through, creativity, and a high level of motivation
• Ability to communicate effectively and professionally
• Willingness to learn and accept instruction
• Must be dependable, prompt, and team-oriented
• Country or Private Club experience preferred

Other Accountabilities

• Because of the fluctuating demands of the Clubs' operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
• Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.

Working Conditions

• Outdoors, on pool deck in varying weather
• Outdoors, in a playground and/or on a court or greensward in varying weather
• Typical office environment

Physical Requirements

• Regularly required to sit, stand, talk, hear, and use hands
• Must be able to stand for long periods of time
• Ability to lift and move heavy objects, in excess of 25 pounds
• Repetitive motions and walking/standing for long periods are required
• Ability to bend, squat, lift, kneel, and crouch
• Moderate to heavy lifting, pushing, and pulling is required
• This position has an expected workload of 25 - 45 hours per week; overtime may be required and off-season hours may differ

Attendance Expectations

Reporting Structure

• Reports to: Camp Counselor Supervisor
• Directly Supervises: N/A
• Indirectly Supervises: N/A