AAA Life Insurance is looking for Customer Service professionals who thrive on creating positive member experiences to join our collaborative, team-driven atmosphere in the following locations: Michigan, Arizona, Nevada or our Omaha, Nebraska office.

By joining AAA Life, you’ll become a part of an iconic brand built on a solid foundation of trust. As part of AAA, members trust that AAA Life will provide them with exceptional member service and be there for them at the time of a claim. Delivering our company’s promise to members is what drives each of our associates every day. Our Member Service Advocates are customer service representatives who act as liaisons for our members, provide product/service information and resolve any emerging concerns that our members’ might face. The primary responsibility of an advocate is to ensure excellent service standards, maintaining high customer satisfaction with patience and empathy. Our Advocates put themselves in their members’ shoes and advocate for them when necessary. They are confident with troubleshooting, investigating, and resolving member complaints. WHAT WE OFFER

A collaborative, energetic work-environment where you can put your passion for people to work. Our dynamic work environment, excellent benefits, and competitive compensation, you can exercise your potential and enhance our business process

Competitive pay, $17-$18/hr (plus shift premiums available based on scheduled hours)

Earn up to $2,500 in the first year in Retention Bonuses

Medical Benefits available on 1st day of employment

Medical 100% Company Paid Individual High Deductible Plan.

• Family coverage available.

Dental, Vision, Life and Disability coverage.

Tuition reimbursement

Volunteer Opportunities

Performance-based incentive plan

Retirement Savings options such as a pension & 401k available with a Company match

Generous Paid Time Off Plan to include Holiday Pay + Floating Holiday Days and a very generous vacation policy

Complimentary AAA Basic Membership

Virtual on-the-job training and much more!

Required Skills

WHAT YOU’LL BE DOING

• Working directly with AAA Life Members in a fast-paced inbound contact center providing Members with an outstanding experience.
• Providing exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication.
• Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations.
• Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes.
• Confidentially handling policy owner information and ensuring compliance and communication standard are met.
• Collaborate with internal teams to ensure thorough and timely resolutions for all members.

Required Experience

WHAT WE’RE LOOKING FOR

• Minimum 2 years’ experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred.
• Demonstrated basic mathematical aptitude (addition, subtraction, multiplication and division.)
• Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired.
• Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
• Completion of insurance industry or LOMA coursework preferred.
• High School Diploma required; some college level coursework preferred.

PM21

WHAT YOU’LL BE DOING

• Working directly with AAA Life Members in a fast-paced inbound contact center providing Members with an outstanding experience.
• Providing exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication.
• Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations.
• Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes.
• Confidentially handling policy owner information and ensuring compliance and communication standard are met.
• Collaborate with internal teams to ensure thorough and timely resolutions for all members.