Job Description

The Claims Manager is responsible for receiving, reviewing, investigating and recommending a course of action on all aspects of cargo claims received from customers. Position will also develop and implement necessary aspects of a cargo loss prevention program, and work closely with senior management and insurance carrier.

ESSENTIAL FUNCTION:

• Oversee the day to day operations of the claims department
• Negotiation of claims, secure settlement authority, coordinating claims, processing required paperwork, recommending reserves, reconciliation and reporting duties
• Ensure claims process is followed according to the A/R Collection Process Map. The Claims Manager is to oversee the entire process and hold key team member accountable.
• Coordinate with various departments on handling unique customer requirements involving insurance, shipping, and billing and liability issues.
• Coordinate with external stakeholders, attorneys, investigators, underwriters and others to resolve claims favorable to the company.
• Process freight claims in accordance with the applicable laws and regulations in effect.
• Properly manage claims and serve as a resource to staff on proper handling and decisions in the claims process.
• Focusses on ensuring that claim efforts are always striving to be "best in class."
• Oversees cargo and freight claims process, as well as cargo loss prevention efforts.
• Identifies and eliminates recurring problems through better process, policy, and training.
• Communicate with co-workers, management, customers, and others (internal and external) in a courteous and professional manner to effectively complete assigned tasks and deliver desired outcomes.
• Maintain tight control of what gets paid and how much is paid based directives in effect.
• Works closely with the Director of Financial Operations and actively supports the team goals.
• Leads effective meetings focused on issue resolution, action, and follow up.
• Responsible for a claim\loss prevention process to eliminate claims before they occur through proper handling of freight as well as paperwork.
• Maintain confidentiality of company information
• Other duties as assigned.

EXPERIENCE:

Three years’ experience claims management; or equivalent combination of education and experience.

EDUCATION:

Associate's degree (A. A.) or equivalent from two-year College or technical school

KNOWLEDGE, SKILLS, ABILITIES:

• Minimum 3 years of involvement with handling freight claims, understanding the transportation and/or logistics industry practices.
• Good knowledge of the LTL industry including handling of freight, loading trailers, and proper documentation.
• Intellectual skills, to include: analytical, problem solving, project management and applicable technical skills, customer service, interpersonal skills, effective oral/verbal communications, listening, written communication and team work.
• Organization skills, such as business acumen, market knowledge, cost consciousness, diversity and respect for cultural differences.
• Ethical, inspires trust of others, works with integrity and upholds organizational values
• Organizational support, and follows policies and procedures
• Meets productivity standards and completes work in timely manner

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform other job-related tasks other than those specifically included in this description.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Note to Recruiters and Placement Agencies: We do not accept unsolicited resumes from outside recruiters /placement agencies. ReedTMS will not pay fees associated with resumes presented through unsolicited means