Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

The Regional Director will direct and manage the day-to-day operations of their region to successfully ensure world-class client experiences are being delivered, sales goals, business objectives, and overall spa profitability is achieved within an assigned territory, while developing in-spa leaders for growth and advancement opportunities.

The ideal candidate has 3 – 5 years in a GM or Regional level. Multi-unit leadership experience is a plus, but not required for consideration. Candidate is a responsible, driven individual with exceptional communication skills, and an ability to work independently.

The Regional Manager will report to the COO and Vice President of Operations, and will also have input and direction from the executive leadership team.

This position supervises spa management and supervisory staff within the Tampa area, overseeing a minimum of three locations with an overall volume of $3M - $7M.

Benefits GALORE!

Full Time team members are eligible for our benefits package which includes Medical Insurance with a generous monthly employer contribution, Vision and Dental Insurance, Life Insurance, and Supplemental Insurance

401K plan with company match!

We offer a competitive compensation structure, salary plus a generous performance based bonus structure - earning potential is practically unlimited for strong sales performers!

Professional and safe working environment

Employee discounts

Opportunity for professional growth - we promote from within and have opportunity available for strong performers to continue to grow their leadership careers

AND MORE!

Key Functions of the Role

Lead by example in providing exceptional client experiences to all members and guests when in spa locations

Ensure client complaints and concerns are responded to in a timely manner and issues are appropriately resolved to increase client satisfaction and member retention

Take the lead on escalated client concerns and respond in a timely manner, finding an appropriate solution for each issue, and follow up with the team to ensure that errors are not repeated

Support and execute business plans with a focus on driving sales results including: membership performance, gift card sales, service sales, retail sales by working closely with the individual spa teams

Achieve spa profitability plan through P&L analysis with a focus on driving top line sales and controlling expenses

Approve payroll costs as well as supply and inventory spending in the region

Hold leaders in the region accountable for performance of their individual locations, while holding yourself accountable for the overall performance of the region

Recruiting, training, and talent development within the region, with a focus on improving employee retention

Grow and develop unit leaders to continue to build the bench, allowing results-driven leaders the ability to move up in the company

Train, monitor, and coach performance in the region

Ensure all staff members adhere to guest service and spa standards, including dress code, SOPs, service protocols, etc.

Ensure that risk is mitigated in the region through compliance to standards

Execute marketing initiatives and effective advertising strategies to grow sales, foot traffic, and brand awareness through corporate marketing promotions, in-spa events, and grassroots marketing strategies

Other financial data analysis including payroll, inventory, and productivity data

Work with Operations team to set goals for the region and ensure that goals and communicated and met/exceeded

Conduct regular check ins with leadership

Perform regular evaluations for the management team in the region

Work with other Regional Directors and the Operations team to improve systems and standards across the company

Be a brand ambassador and a culture cheerleader for FGG Spa and Hand & Stone

Assist in new spa openings and acquisitions within and outside the region as needed

Role Requirements

Proven passion for providing consistent exceptional service

Demonstrated success in communication with teams in multiple locations

Travel will be required, as Regional Managers/Directors are expected to visit each location multiple times weekly

Ability to manage your time to balance administrative duties with dedicated time to visit each spa in the region multiple times weekly

Fast learner

Relentlessly positive attitude

Comfortable in a fast-paced environment with multiple projects and deadlines running concurrently

Computer proficiency, including MS Office

Ability to perform with minimal supervision

Results-oriented ability to hold others and yourself accountable to performance standards and goals

Exceptional organizational skills, high attention to detail

Critical thinking skills, including customer conflict resolution