Job Description

The Infrastructure Services department provides the tools and automation to store, organize and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost-effective method that helps to increase efficiency and accuracy.

The Regional System Support Specialist l installs, maintains and supports all IS related hardware and software. The Specialist may also recommend solutions that span their specific locations.

• Provide functional and technical support for the company’s employees.
• Provide clear and cordial communication to internal and external customers.
• Manage assets, uptime, and performance of networks, machines, and systems as assigned.
• Ensure that standard company hardware and software is maintained and in working condition.
• Ensure all requests are recorded and completed to customer satisfaction.
• Document resolutions to requests for future reference.
• Recognize and report developing trends in the support process and technologies.

Qualifications

Minimum:

• High school diploma or equivalent

• 5 years of relevant work experience including desktop support, network administration, and computer hardware support

• Proficient with PC and server management systems

Preferred:

• Undergraduate degree in computer science or related field

Skills an d Competencies:

• Technical aptitude

• Customer focus

• Functional/Technical skills

• Problem solving

• Action oriented

• Personal learning

• Technical learning

• Written and verbal communication skills

Additional Information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

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