Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

RESPONSIBILITIES

Exceptional Customer Service

Ability to communicate and work effectively with people of varying backgrounds, health care professionals and support staff at all levels.

Must have respect and regard for the dignity of all patients and their families / caregivers.

EHR Inbox Management

Process inbox messages in a timely manner

Phone Messages / Telephone Encounters

Return messages and relay pertinent information in a timely manner to patients or other entities as needed.

Visit Preparation

Preparing patients for medical procedures and assist with procedures.

Cleaning and Sanitizing rooms after each patient

Patient Care within Scope of Practice

Conduct a comprehensive assessment of the patient’s health and psychosocial needs and develop a treatment plan collaboratively with the patient (and family or caregiver) and health care team.

Record all interventions – phone, email, in-person – in patient chart. Compile and produce reports on service delivery and outcomes.

Work with RN Care Team Director and Clinical Operations Director to obtain data needed for outcome measurement reporting.

Report patient progress in patient files and to medical staff.

Perform basic laboratory and point of care testing.

Maintain patient’s medical records.

Work with provider(s) to send medication refills to appropriate pharmacy.

Work with patients - new-born to geriatric, women’s health, OB, immunizations, and more

Communicate relevant information to the various departments to maintain continuity of care.

Stay up to date with immunization changes

able to obtain Vital Signs (Manually Blood Pressure)

Able to obtain Screenings/Measurements

Provide Patient Education as needed

PERSONAL SPECIFICATIONS

Knowledge and Experience:

High level of problem solving and critical thinking skills.

Excellent computer skills required for internal communications.

Ability to work independently as well as part of a team.

Behaviors:

Respect for all others; seeing value in all people

Ability to work closely and collaboratively with team members

Positive attitude

Performs all duties in an independent manner with minimal supervision and directions, shows initiative

Must be able to work as a member of a team and promote teamwork with other staff members

Works well with supervisor and all others in positions of authority

Consistently shows ability to recognize and manage priorities

Has the ability to manage multiple projects to conclusion

Attributes:

A high degree of personal and professional discretion and integrity

Excellent interpersonal and conflict resolution skills

Must possess attention to detail and problem-solving skills

Strong supervisory & leadership skills

Self-starter

Maintains a well-groomed appearance

Maintains a well-kept work area

Excellent verbal and written communication skills

Excellent organizational skills

Excellent time management skills

Strong analytical and problem-solving skills

Physical Requirements:

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone. Team members will perform their duties while standing for extensive periods of time. Good eyesight and manual dexterity skills are essential. Must have strength sufficient to assist with lifting and transferring a patient and perform CPR. Must have sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas. May be exposed to infectious diseases, blood-borne pathogens, and occupational dangers.