Responsibilities include entering and updating patient demographic and insurance information, registering patients and obtaining consent, processing paperwork, discussing and collecting upfront amounts due from patients.
Responsibilities:
- Greets patients promptly registering for hospital admission and identifies self to patient.
- Obtains patient’s insurance information and explains co-pay and deductibles.
- Collects upfront amounts due from patients.
- Processes registration information courteously and efficiently.
- Distributes and explains hospital information, brochures, and forms.
- Ensures patient signatures are obtained and correct on consent and insurance forms.
- Supports hospital and department policies, department director, and hospital Administration.
- Lends knowledge and assistance to other hospital departments, physician's offices, and co-workers.
- Works effectively with members of other departments and receives minimal complaints.
- Communicates effectively and expresses ideas clearly; actively listens and follows appropriate communication channels.
- Provides direction and assistance to patients, family members, and co-workers courteously and positively. Communicates professionally at all times.
- Knows and adheres to hospital and departmental policies; adapts and cooperates with changes in assignments, procedures, and personnel.
- Maintains skills on equipment necessary to complete required responsibilities. Uses supplies and equipment properly and economically and reports necessary repairs promptly.
- Reflects professionalism in performing duty and knowledge of procedures necessary to produce the desired effect.
- Provides backup for receptionist and radiology scheduler.
- Utilizes Meditech to register patients to the facility, collect monies and view statistics as necessary.
- Notifies supervisor/director of issues promptly.
- As assigned by Patient Access Services Manager.
Required Skills
- High school graduate or equivalent.
- One year of previous experience is preferred.
- Must have the skills to operate the office equipment required to fulfill job duties.
- Forty-five (45) wpm typing skills are required.
- Medical and insurance terminology and computer experience beneficial
- Good communication and people skills are essential.
- Ability to multitask.
Required Experience