Job Description

JOB DESCRIPTION: INSIDE SALES SUPPORT SPECIALIST

RehabPulse is an exciting, fast growing and innovative medical products company revolutionizing the distribution of medical products and services. RehabPulse’s vision is to use technology and efficiency to improve access and affordability of Durable Medical Equipment (“DME”) products for both the end users and to business customers while reducing the cost of healthcare for payors, providers and consumers.

RehabPulse is changing the way the world works in medical equipment space. Join RehabPulse in this exciting journey as it continues to build and witness an excellent growth.

Come position yourself with an innovative industry leader in a fast-growing company with significant  earning potential and excellent growth prospects in the future.

JOB SUMMARY

This position is responsible for managing RehabPulse inbound sales and customer support both in private purchase sales and during the different stages of insurance claim. The online marketplace generates several incoming chats, phone calls and inquiries on a daily basis and these need to be converted into sales by providing excellent support and the right solutions to help the patients with their medical products and mobility needs. The key focus of the role is to provide customer support and right solutions to convert sales leads generated from the RehabPulse marketplace and from the RehabPulse online insurance claim marketplace. As part of customer support team, process orders and assist on post sales customer service enquiries.  

KEY RESPONSIBILITIES

• Manage the inbound online sales inquiries, phone calls, online chats by providing the required support and solutions.
• Convert sales leads that are generated by marketing campaigns, customer online inquiries, inbound customer calls, email campaigns, Facebook Leads, web chats, Amazon marketing and other partner web stores. Support all conversion-focused website initiatives led by the Marketing department to achieve E-commerce sales targets.
• Manage a sales pipeline, sales activity, and monthly business forecasting through customer interfacing activities and sales data analysis.
• Achieve monthly sales quota and maintain highest customer satisfaction level.
• Coordinate the E-commerce sales effort with the marketing team: reporting, develop and maintain a predictable forecasting model, input data and manage CRM, provide customer support and ensure all data are properly entered in CRM for future use.
• Provide customer service support to field Sales team.
• Provide after sales customer service and support to customers already purchased our products.

REQUIREMENTS

THIS POSITION MAY REQUIRE SATURDAY AND SUNDAY WORKING IN LIEU OF ANY TWO WEEKDAYS, STILL HAVING A 5 DAY WEEK. THIS IS MUST HAVE REQUIREMENT AS CUSTOMERS PURCHASE ON WEEKENDS FROM ECOMMERCE MARKETPLACE AND COMPANY ROTATES BETWEEN INSIDE SUPPORT PEOPLE TO WORK ON WEEKENDS.

• Bachelor’s Degree or equivalent of experience and education
• Inbound customer support experience with conversion into sales especially good phone communication skills.
• Prior experience of medical billing and health insurance billing/collections would be desirable.
• Make outgoing phone calls and communicate with the customers that make incoming enquiries.
• 1-3 year(s) experience in medical inside sales preferred
• E-commerce sales direct to consumer preferred
• Passionate working for people with disabilities and finding the right solutions for them.
• Exhibit excellent verbal and written communication skills
• Demonstrate strong skills in Microsoft Office Suite, web-based and telephonic communication. Strong work ethic with an enthusiastic spirit, outgoing character and positive attitude; high degree of energy, detail-oriented, self-motivated, and flexible

Competitive salary plus commission

Job Type: Full-time (Can be office or Remote Position). After initial training of 5 weeks the person can work from home if desired 80% of the week. If working on the weekend then work from home.

Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO

Extensive and ongoing sales process and product training, sales support and customer service.

If interested please apply to careers@rehabpulse.com

Company Description

RehabPulse is an exciting, fast growing and innovative durable equipment company revolutionizing the distribution of medical products and services. RehabPulse has a clear vision “RehabPulse is creating the first ever “DME Online Marketplace with insurance integration”. RehabPulse’s platform will improve access, affordability and convenience for Durable Medical Equipment (“DME”) products to end users and to business customers while reducing the cost of healthcare for payors, providers and consumers. RehabPulse HoldCo. has two divisions: RehabPulse Inc. and Rowheels, Inc, the maker of patented and clinically validated, reverse propulsion wheelchair technology that helps to engage major upper body muscle groups, improve core strength, eliminate aches and surgeries qualifying it to be world’s first “Therapeutic wheelchair technology”, major innovation since push motion wheelchairs have existed since more than 100 years. RehabPulse is soon becoming one stop shop for all the DME products and services both for consumers and business customers. RehabPulse is changing the way the world works in durable medical equipment space. Come position yourself with an innovative industry leader in a fast-growing company. This position has great earning potential as RehabPulse represents the product from the entire industry with significant commission potential and excellent growth prospects in the future. “Wide product portfolio at best prices”, perfect setting to thrive for sales people.