The New Washington State Bank is looking for a talented Relationship Office Manager to add to our retail team. This position will be responsible for the leadership, management, and development of the Relationship Banker Team. They will direct the work of staff to effectively identify the financial needs of our customers within our target market and ensure customers receive quality service so that the bank’s name and reputation continues to flourish. This position will assist the Relationship Development Officer in running the branch.
Essential Duties and Responsibilities
Responsible for managing the day-to-day operations of the branch.
Supervise staff and provide additional support such as running a window, assisting with difficult customers, running branch capture, opening customer accounts, approving transactions, completing holds notices, answering the phone, opening and closing of the branch etc.
Evaluate performance of staff to ensure they are efficiently servicing our customers, meeting the branch’s objectives, and provide guidance/training when needed. Help staff develop and grow within the bank.
Services customers by opening accounts, cross-selling products, making referrals, and meeting their consumer lending needs.
Originate and process loan files, contact clients, send follow up emails, and post loan closing files.
Responsible for month end branch reports and create and review the schedule.
Deliver quality customer service by providing timely and proper responses to all reasonable customer request and communicating any delays.
Ensure that staff perform their job duties in a safe, compliant manner taking all reasonable precautions. Hold regular and frequent compliance discussions and meetings to continually reinforce the security message.
Competencies
To perform the job successfully, the individual should demonstrate the following competencies to perform the essential functions of this position.
Excellent customer service skills as this position will be the face of the bank to customers, prospects, and the community as a whole.
Desire to work with the public, focusing on meeting customer needs.
Ability to communicate with customers, internal employees and vendors on a daily basis through face-to-face, telephone, written and email interactions.
Familiar with banking rules and regulations.
Ability to work in a team environment, interacting well, and in a positive manner, with coworkers and senior management.
Understand and maintain a high level of confidentiality regarding all aspects of The New Washington State Bank.
Ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution weighing customer satisfaction issues with Bank exposure to loss or fraud.
Education and Experience
Bachelor’s degree is preferred
High School Diploma or GED equivalent required
Prior banking experience required
Prior management experience is preferred
Benefits Offered
As a full time employee of the New Washington State Bank you will be eligible for the following benefits:
Retirement package that includes a 401K and an ESOP Retirement Program
Medical, Dental and Vision insurance
Company paid Life Insurance
Vacation and Sick Time
Paid Holidays
Potential for bonuses as well as pay increases