Remote Customer Service - Work from Home Online Assistant Part-Time

At Expert Analytical Solutions , our core focus is market research, and we are currently looking to expand our team with professionals who are willing to work from home. As a trusted partner to some of the most respected and prominent global brands, we are proud of our reputation for helping businesses connect with their customers and drive sustainable growth. We are seeking individuals who can bring valuable insights and expertise to support our efforts in a highly competitive business environment, including offering exceptional online customer service to clients and participants.

Job Duties:

The job duties for remote positions at Expert Analytical Solutions involve contributing to market research projects through various tasks such as survey design, online focus group participation, hands-on product testing, and various home office administration duties. Employees will also engage in providing clear, helpful, and friendly online customer service, addressing any questions or concerns from clients or research participants in a timely manner. This may include troubleshooting issues, ensuring smooth online experiences, and guiding participants through processes when needed.

Additionally, you will be involved in crafting questions, inputting and analyzing data, and offering online feedback to help businesses assess potential product success. The role offers flexible, part-time to full-time opportunities with the chance to work from home and participate in shaping business strategies across industries like automotive, healthcare, entertainment, and more.

Qualifications:

• Must have a reliable internet connection with fast speed
• Must have a computer, laptop, or smartphone with a working camera and microphone
• Must have access to a quiet and distraction-free workspace
• Must have a device with video and audio capabilities for virtual meetings
• Experience in handling online customer service inquiries is a plus, though not required

Skills:

• Exceptional verbal and written communication skills with a strong ability to connect with others.
• Strong organizational and time management skills, ensuring efficient task completion in a home office environment.
• Proficient in essential computer applications and skilled in typing with accuracy.
• Ability to manage and protect confidential information with discretion.
• Meticulous attention to detail.
• Adaptability in fast-paced and changing marketing concepts.
• Team collaboration skills, working effectively with diverse groups to achieve shared goals.
• Problem-solving aptitude, demonstrating the ability to troubleshoot and resolve challenges quickly.
• Ability to handle online customer service inquiries and provide exceptional virtual assistance.

Experience:

No prior experience necessary as we do provide training, but the ability to work independently is essential. Online customer service experience, especially in virtual settings, is a plus but not required.

Compensation:

$18.50 – $34.00 Per Hour - Depending on experience and position selected.

If you are interested in exploring part-time or full-time remote home opportunities, we invite you to apply. Join our team and play a crucial role in helping businesses better understand their market, allowing them to identify and connect with their next customer, all while providing top-notch online customer service to ensure smooth and successful interactions.