Qualifications
To be successful in this role you have:
- 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity (owning renewal quota).
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
- Experience using Excel with the ability to create basic formulas.
- Advanced proficiency with contract renewal processes.
- Experience building relationships with peers and partners.
- Excellent customer management skills; including sales, account management, and customer service.
- Personal initiative to identify areas of process improvement and efficiency.
- Strong work ethic and quota achievement.
- Deep expertise with a SaaS model focused on enterprise software preferred.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!