Research Welcome Desk

Position Summary

Our goal is to advance retinal research, offer new treatment opportunities to our community, and provide the highest quality patient care. Austin Retina Associates is seeking a responsible, self-motivated individual to help us provide unparalleled patient satisfaction by welcoming and checking in patients.

Duties/Responsibilities

● Greet and check in patients, capturing insurance and other key information, scanning documents

● Check out patients at front desk or exam room as needed, schedule appointments as needed and collecting required payments

● Input and scan data and forms into all practice systems

● Will communicate frequently via chat, phone, and email with clinical, insurance and billing staff

● Other duties assigned on an as needed basis delegated by Supervisor

Required Attributes

• Bilingual in Spanish
• Excellent organizational and time management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow
• Ability to multitask within a fast-paced environment
• Master multiple computer systems for data entry and input including Google, MicrosoftOffice, Teams, data management, browsers, scanners, etc
• Warm, friendly, welcoming demeanor toward patients and team
• High school diploma or equivalent

Preferred Attributes

• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values
• Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor
• Ability to develop and maintain effective peer relationships at work within a fast-paced, and at times a high-stress environment
• Previous experience in medical front desk or administration

Position Details

Schedule approximately 8-5pm during weekdays

• Hourly pay, FLSA non-exempt, eligible for overtime

Physical Requirements

Physical Demands and Requirements

Prolonged standing and walking, some sitting, talking and hearing both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 40 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.