Join Our Team Delivering Amazing Experiences
The desert’s newest upscale Resort & Spa is seeking a talented Reservations Agent.
AZURE PALM HOT SPRINGS is an exciting and unique resort oasis located in the Miracle Hill area of Desert Hot Springs. 40 guest accommodations, full-service spa, the largest mineral water pool in So Cal, a healthy café and…a natural hot spring oasis! Our Reservations agents are the first point of contact with our guests and candidates must have exceptional phone as well as customer service skills. This is a special property, and we are looking for talented hospitality professionals to provide exceptional service to our guests who come to rejuvenate their mind, body, and soul. The ideal candidates will naturally love helping people and thrive on learning. We are a growing, multifaceted property with learning and growth opportunities in all aspects of hospitality, including (but not limited to) guest services, food & beverage, spa services, retail, reservations as well as grounds, facility and water system maintenance. If you’re interested in a future in the hospitality industry, we are the place. We prefer to promote from within and love seeing our team members grow.
We offer competitive wages, paid vacation, health insurance, employee discounts, a great retirement plan, direct deposit as well as great learning and growth opportunities. We offer many great benefits, such as paid vacation, health insurance, retirement plan, and discounts throughout the resort.
Job Type: Full-Time; Onsite Availability: Weekends and holidays are a must. Open availability and flexibility desired Shift: Currently looking to fill specifically a 10:30am to 7:00pm. However, shifts may vary depending on business needs.
Responsibilities and Duties
Answer the telephone within 3 rings providing legendary customer service
Explains the property and spa treatments to guests concisely, using excellent communication skills Listen and effectively communicate booking information and policies Reserve and secure room reservations following the PCI compliance Follow specific selling strategy to effectively perform Top-Down selling Schedule Spa treatment and Oasis Day use admissions Thoroughly discuss our 35 different Spa treatments and therapies to effectively sell to appropriate treatments to each guest Process a cancellation, alter a reservation and be familiar with company policies. Assist guests with questions, special requests and issues before, during and after their stays ensuring a positive experience through great customer service. Use empathy on issues and complains and managers support as necessary. Efficiently and accurately enter data into a variety of systems and electronic databases. Other duties as assigned
Key Competencies
At least 18 years of age Hotel and or Spa experience preferred Excellent phone etiquette Must be reliable, dependable, consistent and does not have attendance issues Self-starter- is self-motivated and takes the initiative to complete tasks, doesn’t require constant supervision and direction Ability to work effectively with other department employees and guests Above average multi-tasking skills Thrives in a fast-paced environment Knowledge in RoomMaster and Spa Soft preferred but not required Proficient in Microsoft Office programs including Word, Excel and Outlook Ability to type 25 WPM Ability to make decisions and problem solve Ability to effectively communicate, both orally and in writing Ability to learn and use new software and tools
Working Conditions
To perform this job successfully, the individual must be able to sit at a desk/work station for an extended period of time, move and work throughout the office area and properties, including walking up to 1 mile and climbing stairs.
The noise level in the work environment is usually moderate, but will escalate when multiple employees are having conversations. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment.
Education and/or Experience:
Customer Service: 2+ years (required)
Hospitality: 1 year (required)
Call Center: 1 year (preferred)
Spa Environment: 1 year (preferred)
High School Diploma, GED or equivalent
Benefits: Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Opportunities for Advancement
We are looking forward to reading your application.