Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

JOB DESCRIPTION:

Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures, account billing, and reservations.

ESSENTIAL DUTIES:

Manually input reservations into the system that do not directly interface into the property’s system with precision and accuracy

Establish relationship with online travel agencies and guests to ensure accurate rates and reservations are input into the system

Ensure settings in the system are correct for reservations that interface with the property’s system

Ensure all rates, rate codes, market segments and market source codes are correct for each reservation

Complete billing on all pre-paid reservations arriving for the day

Review house and PM accounts

Input group blocks, group rooming list reservations and provide sales with a group rooming list for each group

Provide excellent guest service to guest inquiries about the hotel property and provide competitive rates

Reconcile invoices from third party companies to ensure accurate billing and commissions are paid

Monitor hotel availability to avoid overselling rooms at the property

Check-in and check-out hotel guests in a confident, professional, and friendly manner

Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.

Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals - ensuring billing accuracy

Complete all items as listed on shift checklists

Bucket checks to be performed by each shift to verify data as it pertains to:

1. Guest name

2. Guest address

3. Room rate

4. Date of departure

5. Number of guests in room

Ensure proper credit card procedures are followed at all times to include checking ID matches credit card information, credit card is swiped, and guest signature on registration slip

Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift

Issue guest safety deposit boxes as requested.

Advise guests of any messages, mail, faxes, etc. received for them

Communicate VIP arrivals to designated personnel for escort and delivery of amenities

Take, record and relay messages accurately, completely and legibly

Offer detailed information on the voice mail system to callers and guests wishing to leave messages

Accept and record wake-up call requests

Any and all duties assigned by management

MINIMUM REQUIREMENTS:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have minimum of six months experience working in related field (hospitality preferred)

Must have reliable transportation

Must be able to pass pre-employment testing (i.e. drug test, background check, etc)

Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES:

Ability to read, write and speak English (multi-lingual a plus)

Ability to hear, understand, follow and give written and oral instructions

Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

Ability to work with large groups of people, and age groups

Ability to plan, organize and conduct a wide variety of activities

Ability to work harmoniously with fellow employees and guests

Follow all company policies and procedures

Ensure uniform and personal appearance are clean and professional

Thank guests with genuine appreciation

Speak with others using clear and professional language

Develop and maintain positive working relationships with others

Abilities (<8 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending

Ability to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height