Job Description

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities
• Hourly Rate: $25.00 – $28.00

What you will be doing:

Handling Reservations:

Creating, modifying, and canceling reservations via phone, email, or online systems.

Confirming reservation details with clients.

Ensuring that booking information is accurate and complete.

Complete tasks in timely manner and ensure compliance of both external and internal audit requirements.

Customer Service:

Assisting customers with inquiries about services, rates, availability, and policies.

Providing information on accommodations, travel packages, and related services.

Addressing and resolving customer issues or complaints in a professional manner.

Sales and Up-selling:

Recommending additional services or upgrades, such as premium rooms, travel insurance, or special packages.

Promoting offers, discounts, and promotions to customers.

Managing Booking Systems:

Updating reservation systems with new bookings, cancellations, or modifications.

Ensuring availability and managing overbooking situations, if applicable.

Generating booking confirmations and sending them to customers.

Coordinating with Other Departments:

Communicating reservation details to the front desk, housekeeping, or other relevant departments.

Collaborating with sales teams to ensure accurate bookings and customer satisfaction.

Maintaining Records:

Keeping track of customer data and preferences for future bookings.

Updating customer accounts with accurate details and preferences.

Providing Follow-up:

Sending pre-arrival emails, reminders, or confirmations to customers.

Following up on customer satisfaction after their stay or service.

Handling Payments:

Processing payments or deposits for bookings.

Verifying payment methods and ensuring that transactions are completed accurately.

Others:

Participate and adhere to Accor Hotels Policies & Procedures.

Complete other assigned duties where required.

Qualifications

Your experience and skills include:

• Must be fluent in English (speaking/reading/writing), proficiency in French a plus!
• At least two years prior luxury hotel experience with a minimum of one-year experience in Reservations.
• Working knowledge of the following: Property Management Systems (preferably Opera Cloud or TARS), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word.
• Candidate must be positive, motivated, kind, team player, well organized, efficient and informative
• Quick learner
• Punctual, enthusiastic, detail oriented and thorough
• Be able to work effectively in a collaborative office environment
• Strong organizational skills
• Able to work as a contributing member of a team as well as independently
• This position is a NOT a remote position.
• The hotel is unable to assist candidates in obtaining work authorization documents.
• Must have a flexible schedule to accommodate varying shifts, including evenings, weekends, and holidays as needed.
• Visa Requirements: Must be legally eligible to work in the United States.

Additional Information

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/