Benefits:

Competitive salary

Flexible schedule

Training & development

Job Title: Reservationist

Location: The Northport Hotel, Northport, NY Position Type: Full-time/Part-time

About The Northport Hotel: The Northport Hotel is a premier destination offering exceptional accommodations and world-class dining in a charming and historic setting. We pride ourselves on delivering personalized guest experiences and creating memorable stays for every guest.

Job Summary:

The Reservationist is responsible for managing guest reservations efficiently and courteously, providing a seamless booking experience, and ensuring all guest needs are met. The ideal candidate will have excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.

Key Responsibilities:

Manage guest reservations: Handle all incoming phone calls, emails, and online inquiries related to room and dining reservations.

Provide information: Offer detailed information about our dining options, and available menus.

Maximize bookings: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.

Input reservations: Accurately enter reservations into the Open Table system, ensuring all guest preferences and special requests are noted.

Coordinate with departments: Work closely with the restaurant teams to ensure smooth communication of guest arrivals and requests.

Resolve guest inquiries: Address any questions or concerns from guests related to their reservations promptly and professionally.

Follow hotel policies: Ensure all reservations are made in accordance with hotel policies, including cancellation and modification terms.

Qualifications:

Previous experience in a reservationist, or customer service role (hospitality industry experience preferred).

Experience with OpenTable or other restaurant reservation systems preferred.

Strong communication skills, both written and verbal.

High attention to detail and the ability to multitask in a fast-paced environment.

Friendly, professional, and a team player with a passion for hospitality.

Flexibility to work shifts, including evenings, weekends, and holidays.

Benefits:

Competitive hourly wage or salary (depending on experience)

Employee discounts on dining and accommodations

Opportunities for career growth within the hotel

A supportive and dynamic work environment

How to Apply: If you are passionate about hospitality and enjoy helping guests create unforgettable experiences, we encourage you to apply.