As a Reservations Specialist, you'll play a pivotal role in ensuring guests have a 5-star stay. Based out of our modern and completely updated Scottsdale office near Via Ventura and the 101, you'll virtually manage communications for our properties. If you are a natural host, enjoy connecting with guests, and love curating unique experiences, this position is perfect for you. Why Join Us? When you join our team, you're becoming part of a family that values excellence and personal growth. Expect a workplace that feels like a second home, surrounded by passionate individuals. We're committed to your learning and development, and this role offers an unparalleled opportunity to dive deep into the inner workings of our systems and processes. Plus, it could open doors to upper management positions within our company or others in our portfolio. Responsibilities: • Acting as a concierge to guests and painting a picture of the stay by discussing the properties, what amenities are offered, nearby restaurants, and local attractions. • Navigating guests' technical difficulties they may experience as they book a stay - remaining calm, patient, and kind to help put guests at ease about their stay. • Juggling multiple guests' needs and finding ways to make the available properties work for groups of various sizes and with a wide variety of needs. • Ensuring that guests' requests are met in a timely manner - including providing guests with invoices, making sure a purchased upgrade arrives on the property, delivering check-in codes on time, and elevating the overall guest experience. • Working within the online booking platform (Cloudbeds) to ensure schedules are maintained, and using the text platform Akia to communicate with guests via text. • Helping turnaround guest experiences that may have started out on the wrong foot in order to win them over to a delightful experience. • Working side-by-side with the team to support guests' needs and providing a feedback loop of communication that ensures the service we provide to guests remains excellent. • Other duties and responsibilities as assigned. Qualifications: • Minimum of 2 years of experience in hospitality or customer service. • Some College/College Degree. • Exceptional communication skills, both verbal and written, with the ability to turn upset guests into loyal customers. • Capable of working independently and collaboratively within a team. • Critical thinking and creative problem-solving abilities. • Keen attention to detail. • Resourceful in finding solutions. Compensation: $20 - $25 hourly plus bonus

• Acting as a concierge to guests and painting a picture of the stay by discussing the properties, what amenities are offered, nearby restaurants, and local attractions. • Navigating guests' technical difficulties they may experience as they book a stay - remaining calm, patient, and kind to help put guests at ease about their stay. • Juggling multiple guests' needs and finding ways to make the available properties work for groups of various sizes and with a wide variety of needs. • Ensuring that guests' requests are met in a timely manner - including providing guests with invoices, making sure a purchased upgrade arrives on the property, delivering check-in codes on time, and elevating the overall guest experience. • Working within the online booking platform (Cloudbeds) to ensure schedules are maintained, and using the text platform Akia to communicate with guests via text. • Helping turnaround guest experiences that may have started out on the wrong foot in order to win them over to a delightful experience. • Working side-by-side with the team to support guests' needs and providing a feedback loop of communication that ensures the service we provide to guests remains excellent. • Other duties and responsibilities as assigned.