We are seeking a professional, customer-focused Resident Services Concierge to provide exceptional service and enhance the living experience for residents of our luxury apartment community. The ideal candidate will be the first point of contact for residents and guests, ensuring a warm welcome, seamless service, and an overall elevated residential experience. Benefits • Competitive salary • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays Responsibilities: Resident Engagement & Customer Service • Serve as the primary point of contact for residents, handling inquiries, requests, and concerns with professionalism and efficiency. • Build strong relationships with residents, ensuring their needs are met and expectations exceeded. • Assist with move-ins and move-outs, providing orientation and information about community amenities and policies. • Coordinate and facilitate resident events, fostering a sense of community and engagement. Front Desk & Lobby Management • Maintain a welcoming and organized lobby area. • Monitor access points to ensure security and compliance with community policies. • Receive and distribute packages, and deliveries, notifying residents promptly. • Assist with scheduling maintenance requests and communicating service updates. Lifestyle & Concierge Services • Provide recommendations for local dining, entertainment, and services. • Arrange for reservations, transportation, and other lifestyle services as requested. • Coordinate with vendors, housekeeping, and other service providers to enhance resident convenience. Administrative & Operational Support • Maintain accurate records of resident interactions, service requests, and incident reports. • Communicate effectively with property management and maintenance teams. Qualifications: • Experience: Minimum 1-2 years in a hospitality, customer service, or concierge role, preferably in a luxury residential or hotel setting. • Communication: Excellent verbal and written communication skills with a warm and professional demeanor. • Technology: Proficient in Microsoft Office and property management software a bonus (RealPage, or similar). • Problem-Solving: Ability to think quickly, handle resident concerns, and provide creative solutions. • Multi-Tasking: Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Compensation: $37,500 - $45,500

• Resident Engagement & Customer Service • Serve as the primary point of contact for residents, handling inquiries, requests, and concerns with professionalism and efficiency. • Build strong relationships with residents, ensuring their needs are met and expectations exceeded. • Assist with move-ins and move-outs, providing orientation and information about community amenities and policies. • Coordinate and facilitate resident events, fostering a sense of community and engagement.Front Desk & Lobby Management • Maintain a welcoming and organized lobby area. • Monitor access points to ensure security and compliance with community policies. • Receive and distribute packages, and deliveries, notifying residents promptly. • Assist with scheduling maintenance requests and communicating service updates.Lifestyle & Concierge Services • Provide recommendations for local dining, entertainment, and services. • Arrange for reservations, transportation, and other lifestyle services as requested. • Coordinate with vendors, housekeeping, and other service providers to enhance resident convenience.Administrative & Operational Support • Maintain accurate records of resident interactions, service requests, and incident reports. • Communicate effectively with property management and maintenance teams. • Assist with lease renewals, notices, and general administrative tasks as needed.