Summary:

The Neighborhood Developers (TND) is hiring a full time, hybrid Resident Services Coordinator to support the residents who live in the affordable homes we provide. Do you believe everyone deserves a quality, affordable home? Do you like helping others access the services they need? Are you interested in supporting the leadership of residents? If you answered yes to any of these questions, then this position could be for you!

Overview:

TND is a non-profit community development organization with a mission to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future. We build affordable homes, support households to achieve greater financial mobility, and organize community leaders on issues related to neighborhood conditions as well as social and housing justice. TND’s headquarters is in Chelsea, where it has operated since 1978. The organization was invited into Revere in 2010, and since 2018, we are also offering some of our services in Everett. For more information see www.theneighborhooddevelopers.org.

TND currently provides homes to 712 households, and we are growing. Our Resident Services team supports our residents to ensure the stability of their tenancies, maintain their overall health, improve their quality of life, and help them achieve their dreams. They connect our residents to each other and the broader community, provide direct support, where appropriate, and help them access services provided by TND and community partners. You can learn more about our approach here. In this position, you will have the opportunity to work with our residents in Chelsea, Revere, and Everett from at home, our office in Chelsea, and on-site in the beautiful buildings we have developed on a flexible work schedule that requires some evening and weekend work. We offer competitive compensation and good benefits.

Duties and Responsibilities:

Direct Services and Support

• Maintain regular, scheduled on-site hours in our larger buildings.
• Develop supportive professional relationships with our residents that help them enhance the quality of their lives and empower them.
• Provide information and support in accessing resources internally and externally.
• Make wellness calls to our residents.
• Screen residents for public benefits eligibility.
• Support residents who are struggling with maintaining their tenancy.
• Welcome new residents and introduce them to our resident services program.

Resident Community Building and Leadership

• Implement activities that promote a healthy community among residents, such as facilitating support groups, family programs, social celebrations, and leadership development activities.
• Plan and coordinate on-site and off-site social/recreational activities.
• Organize and facilitate resident meetings.
• Support open, honest communications, diversity, and inclusion.
• Provide and connect residents to leadership opportunities. Maintain existing and develop new partnerships to offer innovative programs and fun

Desirable Qualifications:

• A commitment to TND’s mission.
• Prior experience or familiarity with one or more of the following: (1) resident or other human services, (2) affordable housing and community development, (3) supporting people with low incomes, seniors, and/or those with disabilities, and (4) organizing and implementing meetings and events.
• College graduate or equivalent experience.
• Experience building trusting relationships across race, ethnicity, class, and generation.
• Understanding of and/or experience working with government systems.
• Bilingual English-Spanish (both written and spoken).
• Demonstrated ability to work independently and as part of a team, committed to the larger whole.
• Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects.
• Genuine enthusiasm for meeting, motivating, and involving people in community activities.
• Excellent oral and written communication and facilitation skills, warm and engaging presence.
• Strong computer skills (we regularly use Gmail, Google Docs, Google Drive, Microsoft Word, PowerPoint, Excel, Canva, DropBox, Salesforce, and Zoom).

To Apply:

Send a cover letter and a copy of your resume.

TND is committed to diversity, equity, and inclusion in hiring and it is important to us to bring members onto our team who are passionate about our mission and reflect the BIPOC, immigrant, and linguistic backgrounds of the communities we serve.

Opportunity Communities (OppCo) provides human resources for TND.